Jobs Kiribati

Email & Chat Support Specialist (Entry-level Employee)

Job Title	Email & Chat Support Specialist (Entry-level Employee)
Employer	PixelForge Studio
Adress: Country	Kiribati
Address: City	Tarawa
Work type	Remote
Expected Salary	2322 AUD
Posting Date	Tue Jun 10 2025
End Date	Sat Jun 28 2025

Description:

We’re hiring a Customer Support Specialist who loves making someone’s day a little better. You’ll respond to incoming questions and requests with empathy, patience, and a genuine desire to help. From simple how-to questions to more complex product issues, you’ll be there with clear, helpful answers. You’ll answer support tickets, resolve technical problems, and turn frustration into satisfaction. No scripts — just smart, human conversations that leave people feeling heard and supported. You’ll document conversations, flag recurring issues, and offer ideas to improve our workflows. You’ll maintain detailed notes and stay organized so no ticket slips through the cracks. You’ll be a bridge between customers and our internal teams, turning feedback into action. You’ll manage your time well, balancing responsiveness with attention to detail.

Basic Qualifications:

• Respond promptly to customer inquiries via email, chat, or phone—delivering clear, helpful, and friendly support every time.
• Respect privacy and data protection guidelines when handling personal or sensitive information.
• Provide onboarding assistance, usage tips, or knowledge base links to help customers get the most value from the product or service.
• Monitor support channels and ticket queues throughout the day to maintain fast and consistent response times.
• Contribute to support documentation and SOPs so processes remain consistent, scalable, and easy to onboard new team members.

Preferred:

• Willing to participate in ongoing training to stay updated on product or service changes.
• Able to troubleshoot product or service issues and provide clear, step-by-step solutions.
• Background or interest in customer service, tech support, SaaS, or digital tools.
• Enjoys helping people and making a positive impact on customer experience.
• Able to spot patterns in support tickets and suggest improvements to reduce repetitive issues.

Benefits:

• Opportunities to grow into QA, CX, onboarding, or product support roles.
• You’re not “just support” — you’re often the *only* human someone interacts with from the company.
• Every “thank you” message, 5-star CSAT, or happy emoji goes to you — and we’ll celebrate it too.
• Flexible hours — respond when you’re most focused, not just during office hours.
• And yes, we’ll send you good headphones, great tools, and maybe even some customer love stickers.

If you’ve ever gone above and beyond to help someone — that’s exactly what we’re looking for. You don’t just explain things — you make them easy to understand and even enjoyable to read. Whether it’s a frustrated user or a simple how-to question, you know how to respond with empathy. If something’s unclear, you’ll clarify it; if something’s broken, you’ll report it. You’re tech-comfortable and quick to learn new tools and platforms. Tech-savviness helps — especially if you’ve used tools like Zendesk, Intercom, or similar platforms. You believe great support can be a competitive edge — not just a cost center. If you take pride in helping others and love turning confusion into clarity, we’d love to work with you.