Jobs Libya

E-commerce Customer Support (Entry-level Employee)

Job Title	E-commerce Customer Support (Entry-level Employee)
Employer	We Are Buchanan
Adress: Country	Libya
Address: City	Tripoli
Work type	Remote
Expected Salary	8214 LYD
Posting Date	Tue Jun 10 2025
End Date	Thu Jun 19 2025

Description:

We’re looking for a highly organized E-commerce Assistant to support our online store’s daily operations and growth. You’ll be responsible for managing product listings, ensuring accurate descriptions, pricing, and images are displayed. You’ll help process and manage orders, ensuring that shipments are tracked and customer inquiries are addressed promptly. You’ll help monitor inventory levels, ensuring products are stocked and available for customers to purchase. You’ll assist with managing product categories, optimizing product pages for search engines, and maintaining a clean online storefront. You’ll handle customer service inquiries, providing timely and professional responses to resolve any issues or concerns. You’ll help optimize product pages for better user experience and increased conversion rates. You’ll generate sales reports and analyze product performance to identify trends and opportunities for improvement.

Basic Qualifications:

• Support the SEO optimization of product listings by researching keywords and improving meta tags and URLs.
• Ultimately, support smooth e-commerce operations so that customers get what they want, when they want it—without surprises.
• Balance accuracy and speed when updating listings—details matter, but ecommerce moves fast.
• Monitor reviews and customer feedback to identify trends, issues, or opportunities for product improvement.
• Contribute ideas to improve store layout, product presentation, or user experience.

Preferred:

• Willing to learn about e-commerce platforms, plugins, and app integrations over time.
• Understands the importance of mobile responsiveness and consistency across devices.
• Familiar with managing product listings on platforms like Shopify, WooCommerce, Etsy, or Amazon.
• Understands basic e-commerce operations including inventory updates, shipping settings, and product tagging.
• Wants to grow into roles like E-commerce Manager, Product Coordinator, or Storefront Lead.

Benefits:

• Work remotely and help run a digital store that reaches real customers every day.
• We celebrate small wins — one restock, one bundle, one perfect reply at a time.
• You’ll learn about product trends, seasonal planning, and customer buying behavior.
• Opportunities to grow into operations lead, store manager, or product listing specialist.
• We love process improvements — better labels, faster workflows, smarter automation.

You’ll assist in optimizing product pages, making sure they are well-presented and search engine optimized. You’ll support the logistics team in ensuring that orders are fulfilled correctly and in a timely manner. You’ll collaborate with the logistics team to ensure products are shipped and delivered on time, meeting customer expectations. You’ll assist in maintaining the website, ensuring that all content, from product listings to promotional banners, is current and accurate. You’ll assist in running online marketing campaigns, including managing product advertisements and seasonal promotions. You’ll stay updated on e-commerce trends, ensuring that the online store remains competitive and meets customer needs. This remote role offers flexibility, allowing you to work from anywhere while helping grow a successful e-commerce business. If you’re passionate about e-commerce and have a keen eye for detail, we’d love to have you on our team.