Jobs Luxembourg

Online Member Support (Intern/Trainee)

Job Title	Online Member Support (Intern/Trainee)
Employer	ThoughtSpot
Adress: Country	Luxembourg
Address: City	Cap
Work type	Full-time
Expected Salary	1019 EUR
Posting Date	Tue Jun 10 2025
End Date	Sat Jul 05 2025

Description:

We’re looking for an Online Community Support specialist who knows that behind every username is a real person — and you treat them that way. You’ll be the steady, positive presence that keeps our digital spaces running smoothly and feeling human. You’ll monitor discussions, jump in where needed, and make sure the tone of the space stays respectful, inclusive, and on-brand. You’ll be the first to spot when someone needs help, jump into threads to clarify or assist, and keep the overall tone of the space positive and on-brand. You’ll also monitor for feedback, bugs, or emerging trends and relay those insights to the product and support teams so we can improve quickly and stay connected to our users. This role isn’t just about moderation — it’s about creating meaningful engagement: you’ll start conversations, highlight member wins, encourage contributions, and keep the energy alive even on quiet days.

Basic Qualifications:

• Create or curate memes, polls, or lightweight content that fits the tone of the space without trying too hard.
• Track common questions or feedback and turn them into FAQs, guides, or helpful posts to reduce repetition.
• Work with the content or marketing team to amplify product news, features, and announcements in a community-friendly voice.
• Celebrate user achievements, milestones, or contributions—help build a culture of recognition and belonging.
• Foster conversations by asking thoughtful questions, sharing updates, and spotlighting community wins.

Preferred:

• Excited about the role of communities in brand loyalty, user support, and product improvement.
• Willing to support users across time zones and adapt to an asynchronous environment.
• Can communicate with users respectfully, even in tense or critical situations.
• Can write concise, helpful replies while keeping the brand voice consistent.
• Knows how to escalate technical or sensitive issues to the right internal team.

Benefits:

• You’ll be supported by a kind, thoughtful, and funny team.
• We support your mental health — mod breaks, vibe check calls, no guilt for logging off.
• Get early access to updates so you’re never out of the loop.
• We care about the *how*, not just the *what* — humanity first, always.
• Training that’s human-centered — we teach you how to de-escalate with grace.

You know how to de-escalate tense situations, give thoughtful replies, and maintain a calm, professional voice — even when things get noisy. Familiarity with platforms like Discord, Slack, Circle, Facebook Groups, or community tools like Discourse is a plus, but we’re more interested in your people skills and online presence than your platform resume. You’re a clear communicator, a great listener, and comfortable working remotely with minimal oversight. Let’s create a digital space where people feel seen, valued, and excited to show up. Let’s build a community that feels like more than just a place to scroll — let’s make it feel like home. Let’s grow a community where people feel seen, safe, and inspired to stay.