Jobs Macedonia

Remote IT Support Specialist (Entry-level Employee)

Job Title	Remote IT Support Specialist (Entry-level Employee)
Employer	Rev
Adress: Country	Macedonia
Address: City	Veles
Work type	Part-time
Expected Salary	98960 MKD
Posting Date	Tue Jun 10 2025
End Date	Fri Jul 04 2025

Description:

We’re seeking an IT Support Technician who’s equal parts tech-savvy and people-friendly. You’ll be the first to respond when devices crash, software fails, or users just need a little help navigating systems. Your calm, methodical approach helps keep users at ease, even when their tech isn’t cooperating. You’ll troubleshoot desktops, laptops, printers, mobile devices, and anything else that beeps or blinks. Whether it’s hardware hiccups or software quirks, you know how to keep cool and find solutions. People will look to you for answers — and you’ll deliver them in plain language, not tech jargon. Your attention to detail will shine in documentation, system logs, and inventory tracking. You’ll help onboard new team members by setting up accounts, devices, and access permissions. You’ll explain tech stuff in plain English, not confusing jargon that makes people glaze over.

Basic Qualifications:

• Assist in onboarding and offboarding employees—setting up workstations, configuring software, and deactivating access securely.
• Respond quickly to incidents like phishing attempts, malware alerts, or data loss—taking proper steps to contain and report.
• Perform regular system health checks, backups, and routine maintenance to keep devices and systems running smoothly.
• Help manage cloud services and SaaS tools, ensuring they are properly configured and integrated with user accounts.
• Support VPNs, Wi-Fi, and local networks—troubleshooting connectivity issues and escalating complex problems when needed.

Preferred:

• Excited to help users stay productive by solving their technical issues efficiently.
• Willing to support onboarding processes by setting up accounts, hardware, and permissions.
• Wants to grow into roles like Systems Administrator, Network Technician, or IT Analyst.
• Thrives in collaborative, structured environments with clear documentation and tools.
• Familiar with Windows, macOS, or Linux environments and common troubleshooting steps.

Benefits:

• Celebrate every fix, smooth onboarding, and that one issue you solved in under 3 minutes.
• You’ll have direct lines to sysadmins and devs — no black hole escalations.
• If you love making things work, helping people feel less frustrated, and knowing how everything connects — this is your spot.
• Async-friendly support: clear ticketing systems, documentation, and zero micromanagement.
• You’ll work with a patient, respectful team that *knows* IT is more than “turn it off and on again.”

You’ll collaborate with the security and systems teams to keep everything running smoothly and safely. You’ll also help write internal guides so users can self-serve simple fixes. You’ll test hardware, replace faulty components, and troubleshoot mysterious glitches with tenacity. You’re just as comfortable helping a C-level exec as you are supporting a new intern. You’ll communicate clearly, follow up reliably, and always close the loop. You know how to explain complex issues in a way that makes sense to non-technical teammates. You enjoy sharing knowledge and teaching others how to solve basic issues on their own. ” — and that’s exactly what makes you a key part of the team. If you get satisfaction from solving problems and being the tech hero in someone’s day, we want you here.