Jobs Macedonia

Digital Community Assistant (Entry-level Employee)

Job Title	Digital Community Assistant (Entry-level Employee)
Employer	Cleanadora
Adress: Country	Macedonia
Address: City	Kumanovo
Work type	Flexible
Expected Salary	97441 MKD
Posting Date	Tue Jun 10 2025
End Date	Sun Jun 29 2025

Description:

We’re looking for an Online Community Support specialist who knows that behind every username is a real person — and you treat them that way. You’ll be the steady, positive presence that keeps our digital spaces running smoothly and feeling human. Your day-to-day will include welcoming new members, responding to questions, moderating discussions, and creating small moments of connection that build long-term loyalty. This isn’t just moderation — it’s community care. You’ll work closely with marketing, support, and product teams to surface feedback, flag recurring issues, and share insights on what people are loving (or not). This role isn’t just about moderation — it’s about creating meaningful engagement: you’ll start conversations, highlight member wins, encourage contributions, and keep the energy alive even on quiet days.

Basic Qualifications:

• Monitor conversations to ensure discussions stay respectful, helpful, and aligned with community guidelines.
• Keep tabs on community sentiment—what people love, what annoys them, what they’re confused about.
• Track common questions or feedback and turn them into FAQs, guides, or helpful posts to reduce repetition.
• Be available for community members across time zones, adjusting schedules when needed for live events or bursts of activity.
• Use tools like Discord bots, Notion, or Sprout Social to manage workflows, posts, and reporting.

Preferred:

• Can communicate with users respectfully, even in tense or critical situations.
• Can identify and handle spam, inappropriate behavior, or trolling calmly and professionally.
• Understands the balance between freedom of expression and maintaining order.
• Understands how to maintain a positive atmosphere and enforce community guidelines.
• Background or strong interest in communications, psychology, digital media, or customer success.

Benefits:

• Weekly team check-ins focused on growth, not just metrics.
• You’ll help real people feel heard, supported, and part of something.
• Celebrate good threads, meaningful interactions, and even wholesome memes.
• You’ll be supported by a kind, thoughtful, and funny team.
• Get shoutouts, bonuses, and recognition for being the calm in the chaos.

You know how to defuse tension, encourage participation, and create a space people actually want to come back to. Familiarity with platforms like Discord, Reddit, Facebook Groups, Slack, or community platforms like Circle or Discourse is great — but we’re more interested in your tone, energy, and ability to genuinely connect. If you’ve ever stayed in a group chat just because the vibe was right — and you helped make it that way — we’d love to have you on our team. If you’ve ever been the person in a group chat who says “Let me find that answer for you” — and *means* it — this might be your dream job. Let’s build a community that feels like more than just a place to scroll — let’s make it feel like home. Let’s grow a community where people feel seen, safe, and inspired to stay.