Jobs Malawi

Remote Tech Support Partner (Intern/Trainee)

Job Title	Remote Tech Support Partner (Intern/Trainee)
Employer	AuraFleet Rentals
Adress: Country	Malawi
Address: City	Lilongwe
Work type	Internship
Expected Salary	2353079 MWK
Posting Date	Tue Jun 10 2025
End Date	Sun Jun 22 2025

Description:

We’re searching for a Remote Tech Support Agent who combines technical know-how with excellent communication skills to deliver fast, friendly, and effective help to users around the world. You’ll be the go-to person for users who need help — whether they’re locked out, confused by a setting, or experiencing a more complex technical issue. You’ll handle incoming tickets through chat, email, or voice, and your calm, reassuring presence will help customers feel supported from start to resolution. You’ll work remotely, communicating with users via chat, email, or calls, and you’ll document each interaction clearly so our support system stays organized and searchable. You’re the kind of person who doesn’t just solve the problem — you teach the user how to avoid it next time. You’re organized, responsive, and know how to juggle multiple requests without dropping the ball.

Basic Qualifications:

• Handle multiple chats or tickets at once without losing focus or letting customer quality drop.
• Balance speed and quality—solve efficiently, but never rush or dismiss a customer’s concern.
• Guide users step-by-step through solutions in clear, simple language—even if they’re not tech-savvy.
• Participate in support team meetings, share insights, and contribute to improving internal docs and workflows.
• Provide fast, friendly, and accurate technical support to users via chat, email, or video calls—no scripts, just real help.

Preferred:

• Pays attention to details when gathering issue descriptions and diagnosing problems.
• Comfortable working independently and managing time effectively in a remote setting.
• Capable of escalating complex issues while documenting troubleshooting steps clearly.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Understands the importance of patience, clarity, and professionalism during support interactions.

Benefits:

• You’ll be empowered to fix things, not just apologize for them.
• Support leads who’ve done the job themselves — not just managing from a spreadsheet.
• Your feedback improves the help center — we listen to those on the front lines.
• You’re not just solving problems — you’re making the internet a better place, one user at a time.
• We celebrate patience, clarity, and clever solutions — not just response time.

You're comfortable with tools like Zendesk, Jira, or Intercom, and you have a basic understanding of operating systems, browsers, and SaaS tools. You’re organized, dependable, and you know how to prioritize when multiple users are waiting. Whether you're helping a beginner or a tech-savvy user, you meet them where they are. You’re reliable working independently in a remote setting and thrive in structured systems with room for human empathy. If you’ve ever been told, “You explain things better than Google,” this is your role. Let’s provide support that’s not just fast — but human.