Jobs Mali

Customer Success Associate (Trainee)

Job Title	Customer Success Associate (Trainee)
Employer	CanvasLane Fashion
Adress: Country	Mali
Address: City	Kayes
Work type	Flexible
Expected Salary	896501 XOF
Posting Date	Tue Jun 10 2025
End Date	Thu Jun 26 2025

Description:

We’re looking for a Customer Success Associate who genuinely cares about people — not just solving problems, but making customers feel heard, supported, and valued every step of the way. Your day-to-day will revolve around making sure our customers feel confident, supported, and genuinely happy using our product or service. You’re the type who remembers customer preferences, checks in before they even have to ask, and celebrates their wins like they’re your own. You’re the kind of person who finds satisfaction in getting to the root of a problem and fixing it the *right* way, not just the fast way. You’ll track usage patterns, flag potential churn risks, and work closely with internal teams to turn feedback into product improvements. You take pride in being detail-oriented, whether you're documenting a client call, writing a follow-up email, or walking someone through a multi-step setup. You’re organized, responsive, and always thinking about how to make the experience better for the next person.

Basic Qualifications:

• Coordinate with product, support, and sales teams to advocate for customer needs and close feedback loops.
• Help users adopt new features by creating helpful walkthroughs, guides, or quick demo calls.
• Balance multiple accounts with different priorities—organization and time management are your best friends.
• Celebrate customer wins and milestones—big or small—to foster positive engagement.
• Help train new teammates by sharing onboarding materials or joining their first customer calls.

Preferred:

• Open to feedback and constantly looking for ways to improve client experience.
• Enjoys solving problems and helping people succeed with digital products or services.
• Naturally proactive — follows up with clients and anticipates their needs.
• Tech-savvy and comfortable learning new tools, dashboards, or support platforms.
• Currently studying or has a background in business, communications, or tech.

Benefits:

• We track success with heart, not just dashboards (though we love a good dashboard).
• Get to know departments across the company — CS is the glue holding it all together.
• Monthly learning stipends — because you deserve to keep growing too.
• We listen to customers *and* to you — your experience improves the process.
• You’ll work with kind, curious people who care deeply about helping others win.

You’re not just comfortable with tech — you *enjoy* learning how things work so you can explain them to others. You don’t need to have all the answers up front, but you know how to find them — and how to explain them without jargon. Empathy isn’t just a buzzword to you — it’s how you operate. You thrive in environments where you can be both helpful and human. If you’ve ever sent a follow-up message just to make sure someone’s okay — you’re probably exactly who we’re looking for. Let’s create customer experiences that don’t just solve problems, but leave people genuinely impressed. Let’s create the kind of support experience people remember — in the best way possible.