Jobs Mayotte

Help Desk Support Specialist (Trainee)

Job Title	Help Desk Support Specialist (Trainee)
Employer	Meow Wolf
Adress: Country	Mayotte
Address: City	Pamandzi
Work type	Full-time
Expected Salary	958 EUR
Posting Date	Tue Jun 10 2025
End Date	Sat Jun 21 2025

Description:

We’re looking for a Customer Support Specialist who treats every message like an opportunity to make someone’s day. You’ll handle incoming questions, troubleshoot issues, and make sure every customer feels heard and helped. Your goal isn’t just to fix issues — it’s to leave people feeling genuinely cared for. You’ll guide users through troubleshooting steps, product questions, and account concerns with patience and clarity. Whether it’s a billing issue or a product question, you’ll tackle it with professionalism and care. Your communication style is clear, kind, and human — no robotic scripts here. Support isn’t just about fixing — it’s about listening, understanding, and building loyalty. If a customer’s having a tough time, you’re the type to stick with them until it’s fixed — and then check in later. You’ll become an expert in our tools, features, and workflows so you can support customers confidently.

Basic Qualifications:

• Maintain a positive, team-first attitude—sharing knowledge, helping others troubleshoot, and celebrating customer wins.
• Support customers across global time zones and adapt communication style to match different regions or cultures.
• De-escalate frustrated users with empathy and patience—knowing that calm communication can turn complaints into gratitude.
• Collaborate with product, engineering, or success teams to address edge cases and share insights from customer conversations.
• Track KPIs like CSAT, resolution time, and ticket volume to help evaluate and improve support team performance.

Preferred:

• Knows how to use macros, saved replies, and internal wikis for efficient support.
• Familiar with basic technical support workflows or able to learn product functionality quickly.
• Experience assisting customers through channels like email, chat, phone, or ticketing systems.
• Thrives in remote or hybrid environments with structured support workflows.
• Able to spot patterns in support tickets and suggest improvements to reduce repetitive issues.

Benefits:

• You’ll work with a kind, thoughtful team that supports one another across shifts and time zones.
• Opportunities to grow into QA, CX, onboarding, or product support roles.
• You’ll help update help docs, spot bugs, and make life better for customers *and* teammates.
• We give you tools, templates, and knowledge bases — but your tone and care make the difference.
• If you love solving puzzles, turning frustration into relief, and being someone’s calm voice — you’ll thrive here.

If a customer is upset, you know how to de-escalate and bring calm to the situation. You don’t just explain things — you make them easy to understand and even enjoyable to read. You’ll follow up when you say you will, and won’t let a ticket go cold. You’ll analyze patterns in support requests and offer insights that help us improve. You’ll track common issues and suggest improvements to make support smoother for everyone. Your writing is clear, concise, and never robotic — even when you’re sending your tenth reply of the day. We’re building a support experience people genuinely enjoy, and you’ll be a big part of that. ” If you believe excellent support can be a company’s superpower, this is the role for you.