Jobs Mozambique

Customer Service Call Agent (Intern/Trainee)

Job Title	Customer Service Call Agent (Intern/Trainee)
Employer	Glide
Adress: Country	Mozambique
Address: City	Matola
Work type	Full-time
Expected Salary	106714 MZN
Posting Date	Tue Jun 10 2025
End Date	Mon Jul 07 2025

Description:

We’re hiring a Call Center Operator to assist clients in the insurance and healthcare sectors — perfect for someone who’s organized, empathetic, and comfortable handling sensitive information with care. You’ll handle incoming calls, chats, or emails from customers while working from your own quiet, distraction-free setup. You’ll be trained to use call scripts, CRM tools, and objection-handling techniques to keep conversations flowing and results strong. You’ll log each call with outcome notes, client interest level, and next-step tasks for future follow-up or closing. You’ll build rapport quickly, speak with energy and clarity, and adjust your tone depending on the customer’s mood or familiarity. You’ll verify identity, collect or confirm personal data, and input case details into secure CRM or healthcare systems. You’ll maintain a polite and professional tone — even when handling frustrated or confused customers. You’ll escalate calls that require medical triage, advanced claim review, or supervisor intervention when necessary. You’ll participate in team meetings, coaching sessions, and call reviews to constantly improve your delivery and results.

Basic Qualifications:

• Remain calm and composed in high-pressure or fast-paced call queues.
• Meet daily or weekly call volume, resolution, and satisfaction targets.
• Document each interaction clearly in the system, including outcomes and follow-up steps.
• Stay organized, meet deadlines, and keep personal workstations tidy and secure.
• Use multiple systems or software tools at once while staying focused and clear on the call.

Preferred:

• Pays attention to details such as names, reference numbers, or policy terms while assisting customers.
• Familiar with call dispositioning and using notes effectively for future customer interactions.
• Wants to grow into roles like Senior Operator, Team Lead, or Customer Success Manager.
• Understands data privacy policies, call recording compliance, and the importance of confidentiality.
• Capable of resolving complaints, processing orders, scheduling appointments, or providing product information over the phone.

Benefits:

• Get paid to solve problems — every call is an opportunity to help someone.
• Paid time off and holidays — because we know you need time to recharge.
• Friendly atmosphere — you’ll work with colleagues who genuinely care about the job and each other.
• Access to mental health resources — because we value your well-being, both inside and outside of work.
• Work that’s never the same — every customer has a unique question, and every call is different.

You’ll identify pain points and match offers to customer needs — not just push products without understanding the context. You’ll rotate shifts depending on coverage needs, including evenings or weekends — all managed through online scheduling tools. You’ll work with a team of other agents, nurses, or case managers depending on the service structure. You’ll contribute to the support documentation by suggesting helpful articles or improvements to internal knowledge bases. You’ll need a stable internet connection, working headset, and comfort navigating web-based apps and tools. You’ll rotate between shifts that may include evenings, weekends, or holidays, depending on coverage needs. No experience required — just confidence, coachability, and the drive to succeed through structured effort. If you're ready to deliver great service from your own space, we’re ready to train you for remote call center success.