Jobs Nicaragua

Remote Support Moderator (Trainee)

Job Title	Remote Support Moderator (Trainee)
Employer	Surftwins Essaouira
Adress: Country	Nicaragua
Address: City	Ocotal
Work type	Remote
Expected Salary	43334 NIO
Posting Date	Tue Jun 10 2025
End Date	Mon Jun 23 2025

Description:

We’re looking for an Online Community Support team member who thrives in digital spaces and genuinely enjoys helping people feel seen, heard, and supported. You’ll be the friendly, helpful, and steady voice in our digital spaces, making sure members feel welcomed, supported, and heard. Your day-to-day will include welcoming new members, responding to questions, moderating discussions, and creating small moments of connection that build long-term loyalty. You won’t just react — you’ll engage proactively, starting conversations, highlighting user contributions, and making everyone feel like they belong. You’ll work closely with marketing, support, and product teams to surface feedback, flag recurring issues, and share insights on what people are loving (or not). This role isn’t just about moderation — it’s about creating meaningful engagement: you’ll start conversations, highlight member wins, encourage contributions, and keep the energy alive even on quiet days.

Basic Qualifications:

• Foster conversations by asking thoughtful questions, sharing updates, and spotlighting community wins.
• Be the bridge between the brand and its people—always human, always helpful.
• Monitor conversations to ensure discussions stay respectful, helpful, and aligned with community guidelines.
• Welcome new members, introduce them to key resources, and help them feel at home from day one.
• Track common questions or feedback and turn them into FAQs, guides, or helpful posts to reduce repetition.

Preferred:

• Understands how to maintain a positive atmosphere and enforce community guidelines.
• Can identify and handle spam, inappropriate behavior, or trolling calmly and professionally.
• Familiar with moderation tools and platforms like Discord, Facebook Groups, Reddit, or Circle.
• Background or strong interest in communications, psychology, digital media, or customer success.
• Understands the balance between freedom of expression and maintaining order.

Benefits:

• Celebrate good threads, meaningful interactions, and even wholesome memes.
• Your kindness, clarity, and good vibes are part of the brand experience.
• You’ll be supported by a kind, thoughtful, and funny team.
• You’ll help real people feel heard, supported, and part of something.
• Your GIFs, emojis, and personality are not only allowed — they’re encouraged.

You’re organized, thoughtful, and calm under pressure — someone who can handle a tough conversation one moment and celebrate a user’s success the next. Whether it’s replying to a frustrated post, celebrating a win with a user, or redirecting a conversation that’s gone off the rails, you bring a calm, thoughtful presence. If you’ve ever made someone feel like they truly belong in a digital space — and enjoyed it — this could be the perfect fit. If you’ve ever made someone feel welcome in a space where they weren’t sure they belonged, this role is for you. Let’s build a community that feels like more than just a place to scroll — let’s make it feel like home. Let’s grow a community where people feel seen, safe, and inspired to stay.