Jobs Nigeria

Client Experience Coordinator (Trainee)

Job Title	Client Experience Coordinator (Trainee)
Employer	Verkada
Adress: Country	Nigeria
Address: City	Chafe
Work type	Internship
Expected Salary	1749860 NGN
Posting Date	Tue Jun 10 2025
End Date	Wed Jun 25 2025

Description:

We’re hiring a Reception Manager who understands that the front desk is more than a desk — it’s the heartbeat of the workplace. You’ll lead the front-of-house team with energy, warmth, and unwavering attention to detail. From greeting clients to coordinating room bookings, your mission is to make every interaction feel effortless and welcoming. You’ll oversee and elevate the performance of front desk staff, ensuring every guest is met with grace and efficiency. Each day, you’ll oversee guest flow, incoming calls, courier traffic, meeting room readiness, and general coordination with a graceful touch. You’ll schedule staff, monitor performance, and step in when needed to make sure everything runs smoothly. No request is too small or too unusual — your mindset is “How can I help? You’ll create protocols, improve systems, and train your team to uphold a standard that feels seamless and exceptional. The lobby isn’t just a space — under your leadership, it becomes a curated experience of order, comfort, and brand identity.

Basic Qualifications:

• Manage internal communication flow—sharing updates with reception staff and relaying feedback to HR or leadership as needed.
• Ultimately, set the tone for the entire workplace by making the front desk not just functional—but exceptional.
• Ensure compliance with safety protocols, emergency response procedures, and health policies—especially in high-traffic or public-facing areas.
• Liaise with building management, vendors, or facility teams to report maintenance issues or coordinate front desk improvements.
• Act as the first point of contact for building access, visitor badges, deliveries, and meeting room coordination.

Preferred:

• Can prepare daily reports, visitor logs, and communication updates for leadership or operations.
• Able to resolve client or guest concerns quickly while maintaining a calm, solution-oriented tone.
• Experienced in working with maintenance, security, or facilities teams for smooth coordination.
• Open to supporting internal events, meetings, and team logistics if needed.
• Knows how to train team members on etiquette, crisis protocols, and tech tools used at the desk.

Benefits:

• If you love being organized, helpful, and the steady hand when others are rushing — you’ll thrive here.
• Flexible shifts or hybrid setup depending on the workplace — we respect life beyond the front desk.
• You’ll help onboard new employees, greet VIPs, coordinate schedules, and keep everyone informed.
• You’ll coordinate with HR, office management, and leadership — your presence touches every department.
• People will know your name, trust your word, and count on your support.

You’ll work closely with HR, operations, and facilities to ensure smooth coordination across the board. Whether it’s reordering supplies, streamlining check-in processes, or updating internal guides — you spot the gaps and fill them. You know when to delegate, when to jump in, and how to keep morale high without micromanaging. You’ll run daily briefings, track key reception metrics, and continuously look for ways to improve guest satisfaction. Your team will feel supported, empowered, and inspired to deliver exceptional service under your guidance. Beyond logistics, you bring a warm, human-centered touch to everything you do, making people feel like they truly matter. You treat every guest like they’re the most important person in the room — because, in that moment, they are. If you believe the front desk sets the standard for the whole company, we believe you belong right here. If you believe that hospitality is a leadership skill and not just a job, we want you leading our front line.