Jobs Palestine

Remote Tier 1 Support (Entry-level Employee)

Job Title	Remote Tier 1 Support (Entry-level Employee)
Employer	NovaNest Coworking
Adress: Country	Palestine
Address: City	Jenin
Work type	Internship
Expected Salary	5063 ILS
Posting Date	Tue Jun 10 2025
End Date	Tue Jun 17 2025

Description:

We’re hiring a Remote Tech Support Agent who’s calm under pressure, patient with people, and quick with solutions. You’ll be the friendly, reliable point of contact for users experiencing technical issues — from account errors and app glitches to configuration questions and device compatibility concerns. Your daily tasks will include responding to support tickets, diagnosing problems, and ensuring users walk away with not just a fix, but confidence in using our product. You’ll work remotely, communicating with users via chat, email, or calls, and you’ll document each interaction clearly so our support system stays organized and searchable. You’ll log and track all interactions clearly, escalate complex issues when needed, and contribute to improving our support documentation so others can find answers faster. You’re organized, responsive, and can manage multiple conversations at once without sacrificing quality or empathy.

Basic Qualifications:

• Participate in support team meetings, share insights, and contribute to improving internal docs and workflows.
• Use screen sharing, annotated screenshots, or step-by-step videos when needed to explain more complex fixes.
• Work with product and QA teams by flagging bugs, edge cases, or confusing flows that frustrate users.
• Handle sensitive user data with care and follow all company security and privacy protocols.
• Provide fast, friendly, and accurate technical support to users via chat, email, or video calls—no scripts, just real help.

Preferred:

• Familiar with basic networking concepts like Wi-Fi, routers, or VPNs.
• Has a basic understanding of support SLAs and how to prioritize urgent tickets.
• Understands the importance of data security, customer privacy, and responsible access.
• Willing to work flexible hours or shifts to support users in different time zones.
• Knows how to balance speed with accuracy in handling multiple support requests.

Benefits:

• You’ll be empowered to fix things, not just apologize for them.
• We respect work-life boundaries — off-hours are *off*.
• Team chats are full of gifs, pet photos, and “win of the day” moments.
• Access to ongoing training — from soft skills to bug triage.
• We celebrate patience, clarity, and clever solutions — not just response time.

You’re comfortable with basic system diagnostics, browser-based tools, and remote access platforms, and while you don’t need to code, you should feel at home in a digital environment. But even more important, you know how to talk to people — not just machines. Whether you're helping a beginner or a tech-savvy user, you meet them where they are. If you’ve ever fixed a family member’s Wi-Fi over the phone — and enjoyed it — this is probably the right job for you. Let’s make tech support better — one issue at a time. Let’s make technical support feel personal, fast, and genuinely helpful.