Jobs Panama

Technical Support Operator (Intern/Trainee)

Job Title	Technical Support Operator (Intern/Trainee)
Employer	Gravitas Law
Adress: Country	Panama
Address: City	Jimenez
Work type	Remote
Expected Salary	1712 PAB
Posting Date	Tue Jun 10 2025
End Date	Thu Jun 19 2025

Description:

We’re hiring a Call Center Operator for a fully remote position — ideal for someone who communicates clearly, stays organized, and thrives in a home-based work environment. You’ll answer calls from policyholders, patients, or providers regarding claims, benefits, coverage, and appointment scheduling. You’ll be trained in medical or insurance terminology, data entry procedures, and compliance with HIPAA and other regulations. You’ll log each call with outcome notes, client interest level, and next-step tasks for future follow-up or closing. You’ll follow detailed scripts and decision trees to ensure accurate information is shared and the proper steps are followed. You’ll stay connected with your team through virtual meetings, chat channels, and support ticket systems. You’ll follow up on marketing campaigns, inbound inquiries, or abandoned carts depending on the project. You’ll transfer calls, place follow-up tickets, or escalate complex cases when needed — always keeping the customer informed. You’ll participate in team meetings, coaching sessions, and call reviews to constantly improve your delivery and results.

Basic Qualifications:

• Follow up with customers as needed to confirm resolution or provide further assistance.
• Provide accurate information about products, services, orders, or account details.
• Help turn problems into positive experiences through clear communication and genuine care.
• Strive for a balance of speed, accuracy, and empathy in every conversation.
• Support other team members by offering guidance or jumping in during peak call times.

Preferred:

• Background or interest in customer service, sales, help desk, or support roles.
• Familiar with performance metrics such as average handle time (AHT), first-call resolution (FCR), and customer satisfaction (CSAT).
• Experience handling inbound and/or outbound calls in a customer service, support, or sales environment.
• Capable of working with scripts but also thinking critically when exceptions arise.
• Familiar with call center software, CRM systems, and multi-line phone setups.

Benefits:

• Get paid to solve problems — every call is an opportunity to help someone.
• Work-life balance — we respect your time and help you balance work with your personal life.
• Work from anywhere — with just a phone, headset, and internet, you’re ready to go.
• Room for growth — from call center operator to supervisor or team leader.
• Recognition for excellent service — your positive impact will be acknowledged.

You’ll follow scripts, data privacy policies, and customer verification protocols to ensure compliance. You’ll rotate shifts depending on coverage needs, including evenings or weekends — all managed through online scheduling tools. You’ll work with a team of other agents, nurses, or case managers depending on the service structure. You’ll document all conversations in compliance with legal and organizational standards for privacy and reporting. You’ll rotate between inbound calls, email inquiries, and chat support depending on the queue and your shift. You’ll be mentored by experienced tech support agents who will guide your problem-solving skills and system knowledge. No prior medical experience is required — just a strong voice, steady attention to detail, and willingness to learn. If you're ready to deliver great service from your own space, we’re ready to train you for remote call center success.