Jobs Paraguay

Chat Experience Manager (Intern/Trainee)

Job Title	Chat Experience Manager (Intern/Trainee)
Employer	Twine
Adress: Country	Paraguay
Address: City	San Lorenzo
Work type	Part-time
Expected Salary	13060445 PYG
Posting Date	Tue Jun 10 2025
End Date	Sat Jun 28 2025

Description:

We’re hiring an Online Chat Moderator who knows how to keep digital spaces respectful, positive, and on-brand. You’ll be responsible for monitoring real-time chats, identifying violations, and stepping in when things go off track — all while making sure users feel welcome and respected. More than just enforcing rules, you’ll be shaping the culture — setting the tone through your responses, helping newcomers feel welcome, and stepping in calmly when discussions get heated. You should be a strong communicator who can respond quickly without losing professionalism or empathy. You should be comfortable multitasking across different platforms (think Discord, Telegram, live events, forums) and using moderation tools to take quick action when needed. A strong sense of fairness, attention to detail, and clear communication are essential — you’ll need to be calm under pressure and quick to de-escalate conflict without sounding robotic.

Basic Qualifications:

• Keep detailed logs of incidents, bans, or flagged users for transparency and reporting purposes.
• Engage with users in a friendly, professional tone to encourage positive interactions and answer basic questions.
• Maintain confidentiality when dealing with sensitive issues like harassment or user reports.
• Stay up-to-date with platform policies (Twitch, Discord, YouTube, etc.) and community tool updates.
• Advocate for community needs by sharing feedback with developers or marketing when appropriate.

Preferred:

• Enjoys helping others, resolving misunderstandings, and promoting positive interaction.
• Enjoys watching how online communities evolve and thrive.
• Comfortable with online communities, social media platforms, or forum-style chats.
• Familiar with basic online etiquette and understands what behavior is unacceptable.
• Open to learning moderation software and reporting systems.

Benefits:

• Access to moderator-only groups where memes and rants are welcome.
• Work from your couch, your bed, or a beach with Wi-Fi — wherever you can type fast.
• Be the silent hero behind smooth chats and engaged communities.
• Weekly vibe check-ins — we care how you're doing, not just what you're moderating.
• Team culture is cozy, respectful, and sometimes deeply weird (in the best way).

If you've ever been a part of a healthy online community, you know how much good moderation matters — now's your chance to shape that experience for others. You'll be working closely with the community and support teams, reporting patterns and feedback that help us improve the user experience. You’ll collaborate with the support team to report recurring issues, flag problematic patterns, and suggest ways to improve the overall user experience. If not, but you’ve spent time in digital communities and understand what good moderation feels like, we still want to hear from you. If you’ve ever thought, “This space could be better if someone just stepped in,” this is your moment to be that someone.