Jobs Rwanda

Customer Success Coordinator (Entry-level Employee)

Job Title	Customer Success Coordinator (Entry-level Employee)
Employer	Brightwheel
Adress: Country	Rwanda
Address: City	Ngororero
Work type	Internship
Expected Salary	1752148 RWF
Posting Date	Tue Jun 10 2025
End Date	Mon Jul 07 2025

Description:

We’re looking for a Customer Success Associate who genuinely cares about people — not just solving problems, but making customers feel heard, supported, and valued every step of the way. Your day-to-day will revolve around making sure our customers feel confident, supported, and genuinely happy using our product or service. You’ll be that steady, reliable presence customers turn to when they’re stuck, confused, or just need a little reassurance that they’re on the right track. You’ll answer questions, follow up on issues, and proactively check in to make sure everything’s running smoothly. You’ll work closely with product and operations teams to communicate customer insights and make our offerings stronger. You listen actively, explain clearly, and respond quickly — without ever sounding robotic. Clear communication is your thing — you know how to break down technical steps in plain language and always strike the right tone, whether it’s friendly, professional, or a little of both.

Basic Qualifications:

• Organize and host check-ins, product walkthroughs, or Q&A sessions based on client needs and stage.
• Respond to customer inquiries with clarity, patience, and a solutions-oriented mindset—via chat, email, or video call.
• Contribute to the knowledge base by documenting common questions, edge cases, and troubleshooting steps.
• Act as the go-to point of contact for customers, helping them get value from our product and resolving day-to-day questions.
• Be the calm voice when things go wrong—whether it's a bug, delay, or confusion, your empathy matters.

Preferred:

• Organized and consistent with note-taking, follow-ups, and task tracking.
• Comfortable using CRM tools like HubSpot, Salesforce, or Intercom.
• Pays attention to feedback and identifies opportunities for process improvement.
• Knows how to manage multiple customer accounts or conversations simultaneously.
• Experience working with customers through email, chat, or phone support.

Benefits:

• Regular customer feedback shared in team calls — because hearing “you saved my day” never gets old.
• Access to training, templates, and customer psychology tips that help you grow fast.
• We track success with heart, not just dashboards (though we love a good dashboard).
• Bonus points (and real bonuses) for going above and beyond, not just tickets closed.
• Monthly learning stipends — because you deserve to keep growing too.

You’ll keep track of feedback, document recurring issues, and work closely with product or engineering teams to make long-term improvements. Organization is second nature to you, and you know how to manage multiple conversations without losing track. Your communication skills are top-tier — you can switch from a chat with a stressed-out user to a professional internal note without skipping a beat. You don’t need to know everything, but you do need to care. If you’ve ever sent a follow-up message just to make sure someone’s okay — you’re probably exactly who we’re looking for. Let’s create support that actually *feels* like support. Let’s create the kind of support experience people remember — in the best way possible.