Jobs Saint Vincent and the Grenadines

Remote Support Partner (Entry-level Employee)

Job Title	Remote Support Partner (Entry-level Employee)
Employer	Vat19
Adress: Country	Saint Vincent and the Grenadines
Address: City	Union Island
Work type	Remote
Expected Salary	4577 XCD
Posting Date	Tue Jun 10 2025
End Date	Mon Jul 07 2025

Description:

We’re looking for a Customer Support Specialist who genuinely enjoys helping people and solving problems. You’ll provide fast, friendly, and solution-focused support across chat, email, and phone channels. From simple how-to questions to more complex product issues, you’ll be there with clear, helpful answers. You’ll guide users through troubleshooting steps, product questions, and account concerns with patience and clarity. Whether it’s a billing issue or a product question, you’ll tackle it with professionalism and care. You’ll manage multiple conversations at once without dropping the ball or losing your cool. Support isn’t just about fixing — it’s about listening, understanding, and building loyalty. You bring emotional intelligence to every conversation — reading between the lines and knowing when someone just needs to be heard. You’ll document issues thoroughly and help the product team understand customer pain points.

Basic Qualifications:

• Maintain a positive, team-first attitude—sharing knowledge, helping others troubleshoot, and celebrating customer wins.
• Support customers across global time zones and adapt communication style to match different regions or cultures.
• Respond promptly to customer inquiries via email, chat, or phone—delivering clear, helpful, and friendly support every time.
• Respect privacy and data protection guidelines when handling personal or sensitive information.
• Document recurring issues, feature requests, and customer feedback to help improve internal processes and product development.

Preferred:

• Able to troubleshoot product or service issues and provide clear, step-by-step solutions.
• Understands how to document interactions accurately and follow up when needed.
• Can manage difficult conversations with professionalism and a solutions-first mindset.
• Able to prioritize tasks and respond according to urgency and service-level agreements (SLAs).
• Comfortable working with CRM platforms to log customer info, conversations, and issue history.

Benefits:

• Your job is important — and we treat it like it is.
• Every “thank you” message, 5-star CSAT, or happy emoji goes to you — and we’ll celebrate it too.
• You’re not “just support” — you’re often the *only* human someone interacts with from the company.
• You’ll support users through live chat, email, or help desk — no cold calls, no scripts.
• Your feedback helps improve the product — you’re the frontline eyes and ears.

No two days will be exactly the same — and that’s what excites you. You’ll juggle multiple conversations, prioritize tasks, and stay organized under pressure. You’ll follow up when you say you will, and won’t let a ticket go cold. We’re big on feedback, and you’ll be a key voice in helping us improve the customer experience. You’re tech-comfortable and quick to learn new tools and platforms. Using support tools like Zendesk, Intercom, or Help Scout feels familiar — or you’re ready to learn fast. We’re building a support experience people genuinely enjoy, and you’ll be a big part of that. If helping people lights you up and you take pride in every solved ticket — you’re who we’ve been waiting for.