Jobs Samoa

IT Systems Support Technician (Entry-level Employee)

Job Title	IT Systems Support Technician (Entry-level Employee)
Employer	Bicycle London
Adress: Country	Samoa
Address: City	Satupa‘itea
Work type	Part-time
Expected Salary	4198 WST
Posting Date	Tue Jun 10 2025
End Date	Mon Jun 30 2025

Description:

We’re seeking an IT Support Technician who’s equal parts tech-savvy and people-friendly. You’ll serve as the first responder to internal tech issues, solving problems before they become blockers. You know that a reboot solves a lot — but not everything — and you’re ready for the rest. You’ll troubleshoot hardware, software, connectivity, and user account issues across the organization. You won’t just resolve tickets — you’ll leave people feeling confident and supported. You’ll keep track of issues using a help desk system and always follow up to ensure nothing gets missed. You’ll help maintain our internal infrastructure, including Wi-Fi, workstations, and cloud-based services. You’ll maintain IT inventory, monitor system health, and help enforce security protocols. You’re not just reactive — you spot issues before they turn into disruptions.

Basic Qualifications:

• Support remote teams by troubleshooting via screen-sharing tools and coordinating with vendors if hardware replacements are needed.
• Maintain a helpful, professional, and solution-oriented attitude—you're often the first impression of the IT team.
• Manage multiple support requests at once, balancing speed and accuracy under pressure.
• Respond quickly to incidents like phishing attempts, malware alerts, or data loss—taking proper steps to contain and report.
• Provide technical support to employees or clients by diagnosing and resolving hardware, software, and network issues via chat, phone, or in-person.

Preferred:

• Can assist in maintaining inventory, updating IT logs, and organizing documentation.
• Familiar with remote support tools like TeamViewer, AnyDesk, or Zoom for assisting users.
• Experience providing technical support for desktops, laptops, printers, or mobile devices.
• Capable of diagnosing and resolving issues related to connectivity, permissions, or user access.
• Basic understanding of computer hardware, operating systems, and networking fundamentals.

Benefits:

• If you’ve ever Googled a fix, tested it in real time, and saved the day — you’ll fit in perfectly.
• Access to premium tools: Remote Desktop, MDM software, ticketing systems (Jira, Freshdesk), and monitoring dashboards.
• You’ll help reduce downtime, prevent issues, and create a calm, efficient tech environment.
• Flexible hours — troubleshoot when you’re sharpest, whether that’s 8am or 8pm.
• Work remotely (or hybrid) and help real users solve real tech issues — without the jargon overload.

You’ll help maintain network infrastructure and assist in diagnosing connectivity issues. You’ll also help write internal guides so users can self-serve simple fixes. Whether someone needs a new mouse or can’t connect to the VPN, you’re on it — fast and friendly. You’ll help maintain system security, apply software updates, and assist in managing backups and licenses. You’ll communicate clearly, follow up reliably, and always close the loop. Colleagues will come to rely on your calm presence and quick solutions when things go wrong. You enjoy sharing knowledge and teaching others how to solve basic issues on their own. ” — and that’s exactly what makes you a key part of the team. If you love making tech work better for real people, this is the role where you’ll thrive.