Jobs Solomon Islands

Online Community Support (Trainee)

Job Title	Online Community Support (Trainee)
Employer	SummitForge Tools
Adress: Country	Solomon Islands
Address: City	Pavuvu
Work type	Internship
Expected Salary	11436 SBD
Posting Date	Wed Jun 18 2025
End Date	Tue Jul 08 2025

Description:

We’re searching for an Online Community Support specialist who lives and breathes digital connection — someone who knows how to make an online space feel warm, safe, and active. You’ll be the friendly, helpful presence in our forums, social groups, and community platforms — answering questions, guiding new members, resolving issues, and sparking meaningful conversations. You’ll monitor discussions, jump in where needed, and make sure the tone of the space stays respectful, inclusive, and on-brand. You’ll help manage community guidelines, encourage respectful engagement, and step in when conversations need redirection or support. You’ll work closely with marketing, support, and product teams to surface feedback, flag recurring issues, and share insights on what people are loving (or not). Whether it’s responding to a technical question, managing a lively discussion, or diffusing a tense moment, you’ll do it with patience, empathy, and professionalism.

Basic Qualifications:

• Help resolve disputes with maturity, guiding members back to shared values instead of escalating.
• Support power users and advocates by giving them tools or early info to help them help others.
• Stay on top of platform updates and features (e.g., Discord threads, Reddit moderation tools, etc.).
• Engage daily with community members across platforms (Discord, Facebook Groups, forums, etc.)—answering questions, reacting to posts, and keeping the vibe positive.
• Be the bridge between the brand and its people—always human, always helpful.

Preferred:

• Can communicate with users respectfully, even in tense or critical situations.
• Understands what makes people feel connected and supported in online spaces.
• Can identify and handle spam, inappropriate behavior, or trolling calmly and professionally.
• Can write concise, helpful replies while keeping the brand voice consistent.
• Excellent written communication skills with a friendly and empathetic tone.

Benefits:

• You’ll help real people feel heard, supported, and part of something.
• We celebrate empathy, inside jokes, and the art of a great reply.
• We care about the *how*, not just the *what* — humanity first, always.
• Your kindness, clarity, and good vibes are part of the brand experience.
• We support your mental health — mod breaks, vibe check calls, no guilt for logging off.

You know how to de-escalate tense situations, give thoughtful replies, and maintain a calm, professional voice — even when things get noisy. Familiarity with platforms like Discord, Reddit, Facebook Groups, Slack, or community platforms like Circle or Discourse is great — but we’re more interested in your tone, energy, and ability to genuinely connect. If you’ve ever made someone feel like they truly belong in a digital space — and enjoyed it — this could be the perfect fit. If you’ve ever built a tight-knit group chat, kept a forum helpful and fun, or been the one to say, “Hey, just checking in — need help with that? ” — this job might feel like second nature. Let’s grow a community where people feel seen, safe, and inspired to stay.