Jobs South Sudan

Tier 1 Support Technician (Intern/Trainee)

Job Title	Tier 1 Support Technician (Intern/Trainee)
Employer	Bluecraft Education
Adress: Country	South Sudan
Address: City	Maridi
Work type	Remote
Expected Salary	160532 SSP
Posting Date	Tue Jun 10 2025
End Date	Sat Jul 05 2025

Description:

We’re on the hunt for an IT Support Technician who lives for fixing things and making people say “Wow, that was fast. You’ll handle hardware setups, software installs, user accounts, and troubleshoot issues across multiple platforms. You’ll be the calm voice in chaos when someone’s system crashes five minutes before a meeting. You’ll set up new devices, install software, reset passwords, and handle support tickets like a boss. Whether it’s Windows, macOS, or a random network error, you’re ready to jump in and diagnose the issue. You’ll keep track of issues using a help desk system and always follow up to ensure nothing gets missed. You’ll help maintain our internal infrastructure, including Wi-Fi, workstations, and cloud-based services. You’ll make sure they’re fully equipped and ready on day one. You’ll explain tech stuff in plain English, not confusing jargon that makes people glaze over.

Basic Qualifications:

• Set up, configure, and maintain desktops, laptops, printers, and peripheral devices—both Windows and macOS environments.
• Contribute to continuous improvement of support processes by suggesting new tools, automations, or documentation updates.
• Escalate unresolved issues to system admins or network engineers with clear documentation and context.
• Help manage cloud services and SaaS tools, ensuring they are properly configured and integrated with user accounts.
• Stay up to date on internal policies, IT procedures, and best practices—especially regarding data protection and cybersecurity.

Preferred:

• Comfortable using ticketing systems like Jira, Freshservice, or ServiceNow to manage support requests.
• Interested in learning more about IT certifications like CompTIA A+, Network+, or ITIL.
• Experience supporting Microsoft 365, Google Workspace, or common SaaS platforms.
• Can assist in maintaining inventory, updating IT logs, and organizing documentation.
• Familiar with Windows, macOS, or Linux environments and common troubleshooting steps.

Benefits:

• If you’ve ever Googled a fix, tested it in real time, and saved the day — you’ll fit in perfectly.
• Every “it’s working now!” moment happens because of you.
• You’ll support actual people, not just tickets — empathy, clarity, and follow-through are your strengths.
• Flexible hours — troubleshoot when you’re sharpest, whether that’s 8am or 8pm.
• And yes, you’ll finally be the person who knows why the Wi-Fi is acting up (and how to fix it).

You’ll collaborate with the security and systems teams to keep everything running smoothly and safely. Security is top of mind, and you’ll help enforce policies that keep systems and data safe. You’re the type who enjoys experimenting with new tools and automating repetitive tasks. You’ll assist with software rollouts and updates, minimizing downtime and confusion. You’ll communicate clearly, follow up reliably, and always close the loop. You’re organized, methodical, and you don’t panic under pressure. Your mindset is “how can I help? You don’t just fix — you anticipate, improve, and streamline wherever possible. If you love making tech work better for real people, this is the role where you’ll thrive.