Jobs Spain

Customer Growth Associate (Trainee)

Job Title	Customer Growth Associate (Trainee)
Employer	Freenome
Adress: Country	Spain
Address: City	Talarn
Work type	Internship
Expected Salary	1073 EUR
Posting Date	Tue Jun 10 2025
End Date	Thu Jun 26 2025

Description:

We’re seeking a Customer Success Associate who sees every interaction as a chance to build trust, offer clarity, and leave someone feeling better than when they reached out. You’ll be the empathetic, knowledgeable point of contact for our customers, ensuring they feel confident and cared for every time they interact with us. From onboarding new users to following up on product questions, you’ll guide people with patience, clarity, and a genuine desire to help. You don’t just answer tickets — you build relationships, solve real problems, and make sure no one ever feels like just a number. You’ll track usage patterns, flag potential churn risks, and work closely with internal teams to turn feedback into product improvements. You’re not afraid to speak up when something isn’t working, and you care deeply about both the customer and the company’s growth. You’ll spot patterns in feedback, help refine support documentation, and advocate for customers when something’s not working as it should.

Basic Qualifications:

• Support renewals and upsells by identifying opportunities and working with account managers.
• Maintain detailed notes and activity logs in the CRM so your teammates are always in the loop.
• Help users adopt new features by creating helpful walkthroughs, guides, or quick demo calls.
• Treat every customer interaction as a chance to build trust and make their journey easier.
• Track customer health metrics and flag accounts at risk of churn, helping turn red flags into green lights.

Preferred:

• Sees themselves growing into Customer Success Management or Account Management roles.
• Enjoys solving problems and helping people succeed with digital products or services.
• Able to explain product features in simple, helpful language to different types of users.
• Understands onboarding flows and can guide users through activation steps.
• Currently studying or has a background in business, communications, or tech.

Benefits:

• We listen to customers *and* to you — your experience improves the process.
• Access to training, templates, and customer psychology tips that help you grow fast.
• Get to know departments across the company — CS is the glue holding it all together.
• You’ll work with kind, curious people who care deeply about helping others win.
• We track success with heart, not just dashboards (though we love a good dashboard).

You’ll keep track of feedback, document recurring issues, and work closely with product or engineering teams to make long-term improvements. You’re not afraid to ask questions, offer feedback, or suggest improvements based on what you’re hearing from users. You’re approachable, quick-thinking, and honest when you don’t know something (but resourceful enough to find out fast). You love turning small interactions into memorable moments that build loyalty and trust. If you’ve ever sent a follow-up message just to make sure someone’s okay — you’re probably exactly who we’re looking for. This is a role for someone who listens first, solves second, and always puts people at the heart of the product. Let’s create the kind of support experience people remember — in the best way possible.