Jobs Sri Lanka

Administrative Reception Lead (Entry-level Employee)

Job Title	Administrative Reception Lead (Entry-level Employee)
Employer	Sureshot Brewing
Adress: Country	Sri Lanka
Address: City	Gangodawila North
Work type	Part-time
Expected Salary	474488 LKR
Posting Date	Tue Jun 10 2025
End Date	Tue Jun 24 2025

Description:

As our Reception Manager, you won’t just manage a desk — you’ll set the tone for the entire office experience. You’ll be the face of the company, greeting guests, clients, and team members with a welcoming smile and efficient support. Running the front desk isn’t just about answering phones — it’s about setting the tone for the entire space. You’ll manage a team of receptionists and ensure the front-of-house runs like a well-oiled machine. The way you handle chaos — calmly, gracefully, and without missing a beat — is what makes you stand out. When the unexpected happens — a no-show, a last-minute VIP guest, or a power outage — you’re already on Plan B. Training and mentoring reception staff will be a key part of your role — you lead by example. You’ll create protocols, improve systems, and train your team to uphold a standard that feels seamless and exceptional. You’ll handle escalations with poise, finding solutions quickly and keeping guests satisfied.

Basic Qualifications:

• Track and report on front desk metrics such as wait times, visitor volume, or issue resolution times to identify areas for improvement.
• Act as the first point of contact for building access, visitor badges, deliveries, and meeting room coordination.
• Handle scheduling, phone systems, emails, and walk-ins—resolving inquiries or directing them to the appropriate department.
• Stay current with best practices in reception management, visitor experience, and office operations.
• Monitor phone etiquette, dress code, and professionalism among front desk team members to uphold brand standards.

Preferred:

• Can manage front desk supply inventory and reorder materials as needed.
• Wants to grow into roles like Office Manager, Guest Experience Lead, or Operations Coordinator.
• Thrives in a people-facing, fast-paced environment where professionalism matters.
• Willing to assist in onboarding new hires by preparing welcome materials or office tours.
• Able to multitask under pressure and prioritize urgent requests during busy hours.

Benefits:

• You’ll help onboard new employees, greet VIPs, coordinate schedules, and keep everyone informed.
• You’ll get credit for making things run smoothly — because we know it doesn’t happen by accident.
• If you believe hospitality is a superpower and systems are your love language — this role is yours.
• Weekly wins include positive guest feedback, smooth onboarding days, and catching potential issues early.
• Your job is people-focused, detail-driven, and genuinely appreciated every day.

You’ll work closely with HR, operations, and facilities to ensure smooth coordination across the board. You’ll work across departments to align logistics, manage last-minute changes, and keep communication flowing. You see patterns in the noise — spotting issues before they happen and implementing small changes that make a big impact. Tech-friendly and organized, you’ll use digital tools to track visitor logs, supplies, and staff shifts. You have a knack for systems — booking software, visitor logs, internal communications — and you know how to use them to streamline flow. You’ll collect feedback, spot service patterns, and keep refining what it means to offer a premium front-of-house experience. Your leadership style is grounded in presence, proactivity, and a steady commitment to excellence. If you’re passionate about service, leadership, and making every guest feel like a VIP — this role is for you. If you believe that hospitality is a leadership skill and not just a job, we want you leading our front line.