Jobs Taiwan

User Support (Community-Focused) (Intern/Trainee)

Job Title	User Support (Community-Focused) (Intern/Trainee)
Employer	Coda
Adress: Country	Taiwan
Address: City	Zhubei
Work type	Remote
Expected Salary	41788 TWD
Posting Date	Tue Jun 10 2025
End Date	Sat Jun 21 2025

Description:

We’re hiring an Online Community Support specialist who knows how to make digital spaces feel alive, welcoming, and well cared for. You’ll be the heartbeat of our online community — greeting new members, answering questions, mediating tricky threads, and encouraging authentic, respectful interaction. Your job is part support, part moderation, part conversation-starter. You’ll monitor activity across platforms like Discord, Slack, Facebook Groups, or our own forums — answering questions, resolving issues, and guiding discussions when they drift off course. But you won’t just be reacting — you’ll also be sparking engagement with polls, prompts, shoutouts, and creative ideas that help the space come alive. This role isn’t just about moderation — it’s about creating meaningful engagement: you’ll start conversations, highlight member wins, encourage contributions, and keep the energy alive even on quiet days.

Basic Qualifications:

• Document best practices and tone guidelines for other team members or future community hires.
• Engage daily with community members across platforms (Discord, Facebook Groups, forums, etc.)—answering questions, reacting to posts, and keeping the vibe positive.
• Moderate posts and comments when needed, using a tone that’s firm but fair—not robotic.
• Help organize virtual events, AMAs, or community challenges to keep engagement high and fun.
• Create or curate memes, polls, or lightweight content that fits the tone of the space without trying too hard.

Preferred:

• Excited about the role of communities in brand loyalty, user support, and product improvement.
• Excellent written communication skills with a friendly and empathetic tone.
• Organized and able to manage multiple community platforms or channels at once.
• Interested in building inclusive, respectful, and diverse digital spaces.
• Comfortable responding to questions, solving minor issues, and redirecting where needed.

Benefits:

• You’ll be supported by a kind, thoughtful, and funny team.
• You’ll make the internet feel a little warmer — one comment at a time.
• Opportunities to grow into community management, CX, or content strategy.
• This is not “just social media” — it’s emotional labor that we respect.
• We care about the *how*, not just the *what* — humanity first, always.

You’ll gather community feedback and pass insights to our internal teams, helping improve our product and support offerings based on what real users are saying. Whether the platform is Discord, Facebook, Slack, Circle, or something custom, you’re comfortable navigating the tools and keeping things organized behind the scenes. You’re a clear communicator, a great listener, and comfortable working remotely with minimal oversight. Let’s create a digital space where people feel seen, valued, and excited to show up. ” — this job might feel like second nature. Let’s grow a community where people feel seen, safe, and inspired to stay.