Jobs Thailand

Evening Shift Call Center Rep (Intern/Trainee)

Job Title	Evening Shift Call Center Rep (Intern/Trainee)
Employer	The Cheese Lady
Adress: Country	Thailand
Address: City	Nakhon Pathom
Work type	Full-time
Expected Salary	45247 THB
Posting Date	Tue Jun 10 2025
End Date	Sun Jun 22 2025

Description:

We’re hiring a Call Center Operator who’s friendly, focused, and ready to help customers solve problems and get the answers they need — ideal for someone who communicates clearly and stays calm under pressure. You’ll handle incoming calls from customers, answering questions, resolving issues, or directing them to the right department. You’ll be trained in medical or insurance terminology, data entry procedures, and compliance with HIPAA and other regulations. You’ll log call details, update client records, and track the nature of each inquiry using CRM systems. You’ll build rapport quickly, speak with energy and clarity, and adjust your tone depending on the customer’s mood or familiarity. You’ll verify identity, collect or confirm personal data, and input case details into secure CRM or healthcare systems. You’ll help educate users on best practices, product features, and how to prevent recurring issues. You’ll troubleshoot minor technical issues, provide account assistance, and offer step-by-step instructions where needed. You’ll help coordinate service appointments, policy renewals, or benefit changes depending on your assigned department.

Basic Qualifications:

• Stay up to date on product changes, promotions, and system updates through regular briefings.
• Take pride in being the voice of the company and a key part of the customer experience.
• Suggest improvements to call scripts, workflows, or tools when recurring issues are noticed.
• Attend training sessions, team meetings, or coaching check-ins to improve performance.
• Transfer calls to the appropriate department when necessary and ensure a smooth handoff.

Preferred:

• Willing to handle various communication channels including phone, email, or live chat if required.
• Open to learning about new products, services, or promotions to better assist callers.
• Values patience, reliability, and communication in customer-facing work.
• Thrives in structured, KPI-driven environments where service quality is key.
• Able to adapt communication style depending on the customer's mood, tone, or language fluency.

Benefits:

• Paid training — we’ll set you up for success, even if you have no previous experience.
• Your input matters — feedback from operators helps us improve training and systems.
• Work-life balance — we respect your time and help you balance work with your personal life.
• We provide the tools — comfortable workstations, proper training, and tech support.
• Friendly atmosphere — you’ll work with colleagues who genuinely care about the job and each other.

You’ll stay up to date on plan guidelines, formularies, referral networks, and policy updates through regular training. You’ll rotate shifts depending on coverage needs, including evenings or weekends — all managed through online scheduling tools. You’ll work with a team of other agents, nurses, or case managers depending on the service structure. You’ll document all conversations in compliance with legal and organizational standards for privacy and reporting. You’ll assist with both inbound and outbound calls related to follow-ups, reminders, or missing documentation. You’ll rotate between shifts that may include evenings, weekends, or holidays, depending on coverage needs. No experience required — just confidence, coachability, and the drive to succeed through structured effort. If you’re ready to connect, convince, and close — we’re ready to train you in outbound call success.