Jobs Togo

Hotel Lobby Host (Trainee)

Job Title	Hotel Lobby Host (Trainee)
Employer	JoinMyWedding
Adress: Country	Togo
Address: City	Atakpamé
Work type	Flexible
Expected Salary	891596 XOF
Posting Date	Tue Jun 10 2025
End Date	Sat Jun 28 2025

Description:

We’re hiring a Hotel Front Desk Clerk who understands that hospitality starts the moment someone walks through the door. You’ll be the first smile they see and the last “have a great trip” they hear — and that matters. Your role is part host, part guide, part guardian of peaceful check-ins and smooth stays. You’ll manage check-ins, check-outs, bookings, and billing with grace and attention to detail. You’ll become an expert in our booking system, knowing how to juggle overbookings, upgrades, and special requests like a pro. You’ll know how to turn a double-booked room into a moment of service recovery that builds loyalty. Whether it’s printing boarding passes or recommending where to get late-night takeout, you’ll be ready. You’ll maintain a calm, polished front desk even during the rush of weekend arrivals or conference crowds. You’ll coordinate with housekeeping and maintenance to make sure every room meets expectations — and then some. You’ll listen more than you speak, notice what others miss, and offer help before guests even ask. You know that hospitality lives in tone, posture, eye contact, and the way you say someone’s name.

Basic Qualifications:

• Coordinate with housekeeping, maintenance, and other departments to ensure rooms are clean, available, and guest needs are met.
• Handle late-night or early-morning shifts responsibly—managing guest arrivals, security checks, and system updates.
• Answer phone calls and respond to guest inquiries regarding reservations, amenities, local recommendations, or special requests.
• Follow dress code, grooming, and communication standards to reflect the hotel’s brand and values.
• Support emergency procedures such as fire drills, medical incidents, or evacuation coordination as trained.

Preferred:

• Comfortable using booking systems like Opera, Cloudbeds, or other PMS platforms.
• Values punctuality, reliability, and friendliness in daily interactions.
• Thrives in a fast-paced, guest-facing environment where every detail matters.
• Excellent communication and customer service skills to greet guests warmly and professionally.
• Understands how to resolve guest concerns or escalate issues to management as needed.

Benefits:

• Team culture includes shift rituals, helpful handbooks, shared wins, and occasional lobby laughs.
• Every check-in you handle sets the tone for someone’s trip — and you’ll make it better.
• We celebrate fast check-ins, smooth problem solving, and that one guest who left a glowing review about you.
• You’ll get training in customer service, conflict resolution, and local area knowledge.
• Flexible shifts — morning, evening, or overnight — to fit your lifestyle or preference.

You’ll log issues, track patterns, and share ideas that make the entire guest experience better over time. You’re someone who believes hospitality is a craft — built in tone, timing, and the little details that say “we care. You’ll stay calm under pressure, act fast when needed, and never let a guest feel ignored. You’ll handle everything from luggage tags to wake-up calls with pride in the little things. You believe the front desk isn’t just about logistics — it’s about presence, empathy, and creating space for people to feel safe. If you see the front desk as a stage for quiet impact, we’d be honored to have you at ours. All part of the job — and you take pride in all of it. You’ll be a local expert, a tech user, a multitasking wizard, and a hospitality ambassador all in one. You’re not just welcoming guests — you’re creating moments they’ll remember long after they check out. Your professionalism, patience, and warm attitude help build loyalty with every stay. If you love helping people feel at home — even when they’re far from it — we’d love to welcome you to our team.