Jobs United Arab Emirates

Customer Service Associate (Trainee)

Job Title	Customer Service Associate (Trainee)
Employer	Mindarc Research
Adress: Country	United Arab Emirates
Address: City	Al Ain
Work type	Internship
Expected Salary	5026 AED
Posting Date	Tue Jun 10 2025
End Date	Fri Jun 20 2025

Description:

We’re seeking a motivated and empathetic Customer Support Representative to join our remote team and deliver excellent customer service. You’ll be responsible for handling customer inquiries, providing prompt and accurate responses, and ensuring customer satisfaction. You’ll assist with troubleshooting, product information, and issue resolution, ensuring customers feel valued and heard. You’ll troubleshoot and resolve customer problems, documenting all interactions and solutions in the customer support system. You’ll maintain a professional and friendly demeanor while addressing customer concerns and answering questions. You’ll work closely with the team to escalate complex issues, ensuring customers receive timely solutions. You’ll ensure customer satisfaction by providing thorough follow-ups and ensuring issues are fully resolved. You’ll help process returns, exchanges, and refunds, ensuring all procedures are followed according to company policy.

Basic Qualifications:

• Participate in training sessions, weekly check-ins, and team retros to improve processes and stay aligned.
• Document common questions, bugs, and feedback to help improve support docs, FAQs, and internal processes.
• Track tickets using helpdesk software like Zendesk, Freshdesk, or Intercom—keeping communication organized and timely.
• Maintain a calm and helpful tone even when conversations are difficult—you're the face of the brand in those moments.
• Balance speed and quality—respond quickly, but not at the expense of a helpful, complete answer.

Preferred:

• Can work independently in a remote environment and communicate with teammates proactively.
• Understands how to troubleshoot common issues and provide clear, step-by-step solutions.
• Experience handling customer inquiries via email, chat, or phone support.
• Familiar with support platforms like Zendesk, Intercom, Freshdesk, or Help Scout.
• Organized with task tracking tools like Notion, Trello, or Jira.

Benefits:

• Your wins get noticed — kind reviews, fast resolutions, or a tricky bug escalated with grace.
• We provide helpful macros, FAQs, and tools — but your tone and judgment make the real difference.
• Access to modern support tools like Intercom, Zendesk, HelpScout, and Notion — no outdated systems here.
• Weekly support syncs are about learning, sharing, and staying connected — not pressure.
• You’ll be part of a kind, fun, and supportive team that doesn’t just “deal with customers” — we help them win.

You’ll provide feedback to the team about recurring customer issues and suggest improvements to enhance the customer experience. You’ll help customers with order-related issues, ensuring that orders are processed and shipped correctly. You’ll work with the sales team to upsell products and services where appropriate, enhancing the customer experience. You’ll collaborate with other departments, ensuring customer feedback is shared and acted upon to improve services. You’ll track key performance metrics, such as response time and customer satisfaction, to ensure service goals are met. You’ll work in a fast-paced environment, handling multiple support requests while maintaining a high standard of service. If you’re a problem-solver with a passion for customer service and communication, we’d love to have you on our team. You’ll be expected to maintain a positive attitude and professionalism while handling a variety of customer inquiries.