Jobs United Arab Emirates

Junior IT Support Technician (Trainee)

Job Title	Junior IT Support Technician (Trainee)
Employer	Freshwave Kitchen
Adress: Country	United Arab Emirates
Address: City	Al Khan
Work type	Remote
Expected Salary	4975 AED
Posting Date	Tue Jun 10 2025
End Date	Fri Jun 27 2025

Description:

We’re looking for an IT Support Technician who can make tech problems disappear like magic — but with real skills. You’ll serve as the first responder to internal tech issues, solving problems before they become blockers. Your mission is to make technology feel simple and stress-free for everyone. You’ll set up new devices, install software, reset passwords, and handle support tickets like a boss. Whether it’s hardware hiccups or software quirks, you know how to keep cool and find solutions. You’ll keep track of issues using a help desk system and always follow up to ensure nothing gets missed. You’ll help maintain our internal infrastructure, including Wi-Fi, workstations, and cloud-based services. You’ll make sure they’re fully equipped and ready on day one. You’re not afraid of command lines, but you’re also great at clicking through GUI-based setups.

Basic Qualifications:

• Maintain a helpful, professional, and solution-oriented attitude—you're often the first impression of the IT team.
• Help manage cloud services and SaaS tools, ensuring they are properly configured and integrated with user accounts.
• Stay up to date on internal policies, IT procedures, and best practices—especially regarding data protection and cybersecurity.
• Assist in onboarding and offboarding employees—setting up workstations, configuring software, and deactivating access securely.
• Document common technical issues and solutions in internal knowledge bases to streamline future troubleshooting.

Preferred:

• Familiar with Windows, macOS, or Linux environments and common troubleshooting steps.
• Thrives in collaborative, structured environments with clear documentation and tools.
• Pays close attention to detail when documenting steps taken or solutions provided.
• Familiar with remote support tools like TeamViewer, AnyDesk, or Zoom for assisting users.
• Capable of diagnosing and resolving issues related to connectivity, permissions, or user access.

Benefits:

• Work remotely (or hybrid) and help real users solve real tech issues — without the jargon overload.
• If you’ve ever Googled a fix, tested it in real time, and saved the day — you’ll fit in perfectly.
• You’ll support actual people, not just tickets — empathy, clarity, and follow-through are your strengths.
• And yes, you’ll finally be the person who knows why the Wi-Fi is acting up (and how to fix it).
• You’ll have direct lines to sysadmins and devs — no black hole escalations.

You’ll assist in onboarding by setting up devices, accounts, and making sure everything runs smoothly from day one. You’ll escalate complex problems when necessary, but you’re confident handling most things solo. You’ll test hardware, replace faulty components, and troubleshoot mysterious glitches with tenacity. You’re just as comfortable helping a C-level exec as you are supporting a new intern. No tech snobbery here — you’re patient with users of all skill levels. Colleagues will come to rely on your calm presence and quick solutions when things go wrong. You enjoy sharing knowledge and teaching others how to solve basic issues on their own. ” — and that’s exactly what makes you a key part of the team. If “tech therapist” is a title you’ve earned without even trying, this job’s made for you.