Jobs United Arab Emirates

Remote Tech Support Partner (Trainee)

Job Title	Remote Tech Support Partner (Trainee)
Employer	Aether AI
Adress: Country	United Arab Emirates
Address: City	Al Ain
Work type	Part-time
Expected Salary	5036 AED
Posting Date	Tue Jun 10 2025
End Date	Sun Jul 06 2025

Description:

We’re looking for a Remote Tech Support Agent who’s equal parts tech-savvy and people-friendly — someone who can turn frustration into relief with a calm voice, a few smart questions, and a solid fix. You’ll be the first line of defense when something isn’t working — whether it’s a login issue, a software bug, or a confused user who just needs a bit of guidance. Your role is all about making tech feel less intimidating and more accessible. You’ll manage support tickets through email, chat, or phone, ensuring each one is resolved or escalated quickly and thoroughly. You’ll log issues thoroughly, contribute to our help documentation, and escalate bugs or edge cases to engineering when necessary. You’ll collaborate with engineers when bugs arise, provide feedback to improve processes, and help update internal support documentation so we’re always evolving.

Basic Qualifications:

• Stay up-to-date on product changes, feature rollouts, and known issues through team briefings or release notes.
• Support internal teams when they run into technical issues or need help using internal tools.
• Guide users step-by-step through solutions in clear, simple language—even if they’re not tech-savvy.
• Troubleshoot common software, hardware, and connectivity issues across various platforms and devices.
• Provide fast, friendly, and accurate technical support to users via chat, email, or video calls—no scripts, just real help.

Preferred:

• Familiarity with ticketing systems like Zendesk, Freshdesk, or Help Scout.
• Capable of escalating complex issues while documenting troubleshooting steps clearly.
• Comfortable troubleshooting software issues on Windows, macOS, or mobile devices.
• Familiar with screen-sharing tools and remote desktop protocols.
• Understands the importance of data security, customer privacy, and responsible access.

Benefits:

• Work from home — pajamas, coffee, and helping users solve real problems.
• Clear escalation paths so you’re not stuck Googling for hours.
• We celebrate patience, clarity, and clever solutions — not just response time.
• Your feedback improves the help center — we listen to those on the front lines.
• Ticket quotas are reasonable — quality always comes before speed.

You might not have all the answers immediately, but you know how to find them fast — and explain them in a way anyone can understand. But even more important, you know how to talk to people — not just machines. Whether you're helping a beginner or a tech-savvy user, you meet them where they are. You’re reliable working independently in a remote setting and thrive in structured systems with room for human empathy. If you’ve got a natural instinct for troubleshooting, a cool head under pressure, and the ability to explain tech in a way that makes sense, this could be the perfect role for you. Let’s raise the bar for what customer support can be.