Jobs Afghanistan

Reception Team Leader (Intern/Trainee)

Job Title	Reception Team Leader (Intern/Trainee)
Employer	Pathwise Careers
Adress: Country	Afghanistan
Address: City	Sharif
Work type	Full-time
Expected Salary	122062 AFN
Posting Date	Tue Jun 10 2025
End Date	Wed Jun 18 2025

Description:

We’re searching for a Reception Manager who treats hospitality as both an art and a responsibility. You’ll be the orchestrator of first impressions, ensuring every guest, client, and employee is welcomed with warmth and precision. Running the front desk isn’t just about answering phones — it’s about setting the tone for the entire space. You’ll manage a team of receptionists and ensure the front-of-house runs like a well-oiled machine. With you at the helm, the reception area becomes more than a waiting space — it becomes a statement of who we are. When the unexpected happens — a no-show, a last-minute VIP guest, or a power outage — you’re already on Plan B. No request is too small or too unusual — your mindset is “How can I help? You’ll optimize schedules, improve systems, and ensure reception processes are both smooth and scalable. The lobby isn’t just a space — under your leadership, it becomes a curated experience of order, comfort, and brand identity.

Basic Qualifications:

• Train staff on customer service skills, emergency procedures, communication standards, and software tools used at the front desk.
• Handle minor technical issues related to phones, badge printers, or check-in tablets—escalating to IT when necessary.
• Coordinate courier pickups, incoming mail, and package distribution across departments efficiently.
• Prepare weekly schedules, handle time-off requests, and ensure adequate front desk coverage during operating hours.
• Track and report on front desk metrics such as wait times, visitor volume, or issue resolution times to identify areas for improvement.

Preferred:

• Experience managing front desk operations in hospitality, corporate, or medical settings.
• Thrives in a people-facing, fast-paced environment where professionalism matters.
• Excited to lead a front desk team and represent the company’s brand from the very first interaction.
• Able to resolve client or guest concerns quickly while maintaining a calm, solution-oriented tone.
• Values clear communication, proactive problem-solving, and team collaboration.

Benefits:

• You’re not “just the receptionist” — you’re the host, the coordinator, and the calm in the room.
• Work in a role where your smile, organization, and calm energy set the tone for the entire day.
• Your input on improving front desk systems, safety processes, or internal communication is valued.
• Opportunities to grow into office manager, operations coordinator, or executive assistant roles.
• Flexible shifts or hybrid setup depending on the workplace — we respect life beyond the front desk.

You’re a natural at managing expectations, reading situations, and creating a polished, professional environment without stiffness. You’ll maintain high standards in presentation — from the reception area’s cleanliness to your team’s appearance and tone. You know how to stay calm under pressure, juggle priorities, and manage a team with empathy and authority. You’ll ensure everything from sign-in software to floral arrangements is exactly as it should be — and update it when it’s not. Your communication style is clear, friendly, and always professional — whether in person, by phone, or over email. You’ll collect feedback, spot service patterns, and keep refining what it means to offer a premium front-of-house experience. People rely on you not just for directions, but for reassurance — and you deliver it with style and substance. If you’re passionate about service, leadership, and making every guest feel like a VIP — this role is for you. If you believe that hospitality is a leadership skill and not just a job, we want you leading our front line.