Jobs Barbados

Customer Relationship Associate (Intern/Trainee)

Job Title	Customer Relationship Associate (Intern/Trainee)
Employer	Femmi
Adress: Country	Barbados
Address: City	Worthing
Work type	Internship
Expected Salary	2811 BBD
Posting Date	Tue Jun 10 2025
End Date	Sun Jun 29 2025

Description:

We’re looking for a Customer Success Associate who genuinely cares about people — not just solving problems, but making customers feel heard, supported, and valued every step of the way. You’ll be the friendly voice (or message) that helps users navigate our product, offering guidance, empathy, and practical solutions when they need it most. You’ll handle onboarding for new clients, follow up with existing users to ensure their continued success, and step in when something goes off track — with empathy, urgency, and a solutions-first mindset. You’ll answer questions, follow up on issues, and proactively check in to make sure everything’s running smoothly. Whether it’s guiding a new user through onboarding or checking in with a longtime client to ensure things are still going great, you’re always looking for ways to make the experience smoother. You listen actively, explain clearly, and respond quickly — without ever sounding robotic. You’re organized, responsive, and always thinking about how to make the experience better for the next person.

Basic Qualifications:

• Participate in customer satisfaction surveys and help analyze feedback to improve the experience.
• Coordinate with product, support, and sales teams to advocate for customer needs and close feedback loops.
• Monitor customer activity and proactively reach out to offer tips, training, or solutions before issues arise.
• Act as the go-to point of contact for customers, helping them get value from our product and resolving day-to-day questions.
• Guide new customers through onboarding, making sure they’re set up for long-term satisfaction and retention.

Preferred:

• Naturally proactive — follows up with clients and anticipates their needs.
• Comfortable using CRM tools like HubSpot, Salesforce, or Intercom.
• Understands onboarding flows and can guide users through activation steps.
• Team player who collaborates well with sales, support, and product teams.
• Enjoys solving problems and helping people succeed with digital products or services.

Benefits:

• Work remotely and still feel like part of a close-knit team — we actually say hi in Slack.
• Your ideas for improving support aren’t ignored — they go into action.
• You’ll work with kind, curious people who care deeply about helping others win.
• Monthly learning stipends — because you deserve to keep growing too.
• No scripts unless you want them — we hire humans, not robots.

If someone’s having a bad day, you don’t just fix the issue — you leave them smiling. Organization is second nature to you, and you know how to manage multiple conversations without losing track. Your communication skills are top-tier — you can switch from a chat with a stressed-out user to a professional internal note without skipping a beat. You don’t need to know everything, but you do need to care. We’re building a team that puts people first, and we’d love for you to be a part of it. This is a role for someone who listens first, solves second, and always puts people at the heart of the product. Let’s create the kind of support experience people remember — in the best way possible.