Jobs Belgium

Technical Support Rep (Entry-level Employee)

Job Title	Technical Support Rep (Entry-level Employee)
Employer	Enercon
Adress: Country	Belgium
Address: City	Schaffen
Work type	Part-time
Expected Salary	1641 EUR
Posting Date	Wed Jun 18 2025
End Date	Mon Jul 07 2025

Description:

We’re hiring a Remote Tech Support Agent who thrives on helping others, loves solving problems, and can explain even the most technical fix in plain, human language. You’ll be the first point of contact for users experiencing technical issues, from minor glitches to more involved troubleshooting. Whether it’s helping someone reset their password, walk through a software setup, or resolve a connectivity problem, you’ll be there to guide them with patience and clarity. You’ll be expected to communicate through chat, email, and video when needed — always with a calm, professional tone that puts users at ease. You’ll log and track all interactions clearly, escalate complex issues when needed, and contribute to improving our support documentation so others can find answers faster. You’ll collaborate with engineers when bugs arise, provide feedback to improve processes, and help update internal support documentation so we’re always evolving.

Basic Qualifications:

• Offer a human-first support experience that makes users feel heard, not just handled.
• Handle sensitive user data with care and follow all company security and privacy protocols.
• Handle multiple chats or tickets at once without losing focus or letting customer quality drop.
• Troubleshoot common software, hardware, and connectivity issues across various platforms and devices.
• Stay up-to-date on product changes, feature rollouts, and known issues through team briefings or release notes.

Preferred:

• Familiar with screen-sharing tools and remote desktop protocols.
• Excited about growing in a support-driven environment and learning on the job.
• Comfortable troubleshooting software issues on Windows, macOS, or mobile devices.
• Pays attention to details when gathering issue descriptions and diagnosing problems.
• Experience providing remote support via chat, email, or phone.

Benefits:

• We reward calm under pressure — not who closes the most tickets.
• You’ll be empowered to fix things, not just apologize for them.
• Flexible shifts that fit your life — morning, night, or somewhere in between.
• We value empathy as much as tech skills — kindness is part of the job.
• Support leads who’ve done the job themselves — not just managing from a spreadsheet.

You're comfortable with tools like Zendesk, Jira, or Intercom, and you have a basic understanding of operating systems, browsers, and SaaS tools. But even more important, you know how to talk to people — not just machines. Whether you're helping a beginner or a tech-savvy user, you meet them where they are. Working remotely, you’re reliable, self-motivated, and organized with your time. If you’ve ever taken pride in being “the tech person” for friends and family — and actually *liked* it — we’d love to work with you. Let’s provide support that’s not just fast — but human.