Jobs Burundi

IT Support Analyst (Intern/Trainee)

Job Title	IT Support Analyst (Intern/Trainee)
Employer	SilentWave Audio
Adress: Country	Burundi
Address: City	Cibitoke
Work type	Internship
Expected Salary	4040170 BIF
Posting Date	Tue Jun 10 2025
End Date	Fri Jul 04 2025

Description:

We’re looking for an IT Support Technician who can make tech problems disappear like magic — but with real skills. You’ll be the first line of defense when issues arise — from forgotten passwords to hardware failures. Your calm, methodical approach helps keep users at ease, even when their tech isn’t cooperating. When users run into trouble, you’ll walk them through fixes with clarity and patience. You won’t just resolve tickets — you’ll leave people feeling confident and supported. You’ll keep track of issues using a help desk system and always follow up to ensure nothing gets missed. Your attention to detail will shine in documentation, system logs, and inventory tracking. You’ll make sure they’re fully equipped and ready on day one. No two days are the same — and that’s exactly what keeps you engaged.

Basic Qualifications:

• Apply patches, updates, and antivirus protections to ensure systems remain secure and compliant with IT policies.
• Respond quickly to incidents like phishing attempts, malware alerts, or data loss—taking proper steps to contain and report.
• Contribute to continuous improvement of support processes by suggesting new tools, automations, or documentation updates.
• Ultimately, keep people productive by solving their tech problems quickly and reliably—because when IT works, everything works.
• Stay up to date on internal policies, IT procedures, and best practices—especially regarding data protection and cybersecurity.

Preferred:

• Basic understanding of computer hardware, operating systems, and networking fundamentals.
• Knows how to identify recurring issues and report trends to help improve IT systems.
• Organized, responsive, and able to prioritize tickets based on urgency and impact.
• Capable of diagnosing and resolving issues related to connectivity, permissions, or user access.
• Values problem-solving, reliability, and proactive communication in technical support roles.

Benefits:

• You’ll get credit for your consistency, clarity, and calm under pressure.
• Opportunities to grow into SysAdmin, DevOps, or IT Operations Lead roles.
• Your ideas to improve support tools, security policies, or onboarding kits are welcome and heard.
• We provide documentation, tools, and escalation paths — but your problem-solving brain is the MVP.
• Every “it’s working now!” moment happens because of you.

You’ll help maintain network infrastructure and assist in diagnosing connectivity issues. You enjoy documenting fixes and building internal resources to reduce future support needs. You’ll work with vendors, help manage inventory, and make sure we never run out of cables again. You’ll stay up to date on the latest tools and recommend upgrades when needed. You’ll communicate clearly, follow up reliably, and always close the loop. You know how to explain complex issues in a way that makes sense to non-technical teammates. You’ll juggle multiple issues without losing your cool or missing the details. Technology should make people’s lives easier — and you’ll be the reason it does. If you get satisfaction from solving problems and being the tech hero in someone’s day, we want you here.