Jobs Burundi

Call Center Operator (Entry-level Employee)

Job Title	Call Center Operator (Entry-level Employee)
Employer	PineCone Outdoor
Adress: Country	Burundi
Address: City	Kayanza
Work type	Part-time
Expected Salary	4186801 BIF
Posting Date	Tue Jun 10 2025
End Date	Mon Jun 23 2025

Description:

We’re hiring a Call Center Operator for a fully remote position — ideal for someone who communicates clearly, stays organized, and thrives in a home-based work environment. You’ll answer calls from policyholders, patients, or providers regarding claims, benefits, coverage, and appointment scheduling. You’ll be trained in medical or insurance terminology, data entry procedures, and compliance with HIPAA and other regulations. You’ll log call details, update client records, and track the nature of each inquiry using CRM systems. You’ll build rapport quickly, speak with energy and clarity, and adjust your tone depending on the customer’s mood or familiarity. You’ll meet or exceed daily and weekly targets for calls made, conversions completed, and qualified leads generated. You’ll maintain a polite and professional tone — even when handling frustrated or confused customers. You’ll handle rejection professionally, using it as motivation to refine your pitch and keep moving forward. You’ll monitor system status updates, outages, or bugs to provide timely and accurate updates during live incidents.

Basic Qualifications:

• Answer incoming calls promptly and professionally, assisting customers with questions or concerns.
• Take pride in being the voice of the company and a key part of the customer experience.
• Strive for a balance of speed, accuracy, and empathy in every conversation.
• Follow up with customers as needed to confirm resolution or provide further assistance.
• Make outbound calls to follow up on requests, surveys, appointments, or service updates.

Preferred:

• Comfortable multitasking between talking, typing, and navigating internal systems during live calls.
• Thrives in structured, KPI-driven environments where service quality is key.
• Open to learning about new products, services, or promotions to better assist callers.
• Organized in logging call details, updating customer records, and managing follow-ups accurately.
• Able to follow call scripts, troubleshoot basic customer issues, and escalate cases when needed.

Benefits:

• Recognition for excellent service — your positive impact will be acknowledged.
• Access to mental health resources — because we value your well-being, both inside and outside of work.
• Opportunities for bonuses — your hard work gets recognized with extra rewards.
• Get paid to solve problems — every call is an opportunity to help someone.
• Employee discounts and perks — enjoy deals and benefits from partner companies.

You’ll stay up to date on plan guidelines, formularies, referral networks, and policy updates through regular training. You’ll manage multiple tools at once — call center dashboards, chat windows, email tickets, and remote access tools. You’ll be expected to hit response time targets, resolution time metrics, and positive feedback goals. You’ll be expected to meet KPIs such as average handling time, first call resolution, and customer satisfaction. You’ll need a stable internet connection, working headset, and comfort navigating web-based apps and tools. You’ll be mentored by a team lead who’ll guide your progress and help you grow in a fully digital environment. No prior experience required — just self-motivation, professionalism, and the ability to work independently without losing the human touch. If you’re ready to be the voice that solves problems and builds trust, we’re ready to train you to succeed on the line.