Jobs Cambodia

IT Operations Technician (Intern/Trainee)

Job Title	IT Operations Technician (Intern/Trainee)
Employer	VerdeVista Gardens
Adress: Country	Cambodia
Address: City	Phumi Preah Haoh
Work type	Flexible
Expected Salary	4597318 KHR
Posting Date	Tue Jun 10 2025
End Date	Sun Jul 06 2025

Description:

We’re seeking an IT Support Technician who’s equal parts tech-savvy and people-friendly. You’ll handle hardware setups, software installs, user accounts, and troubleshoot issues across multiple platforms. Your calm, methodical approach helps keep users at ease, even when their tech isn’t cooperating. You’ll set up new devices, install software, reset passwords, and handle support tickets like a boss. Whether it’s hardware hiccups or software quirks, you know how to keep cool and find solutions. You’ll manage user accounts, permissions, and access across multiple platforms and tools. Your documentation will help others understand recurring problems and how to fix them quickly. New hire starting Monday? No two days are the same — and that’s exactly what keeps you engaged.

Basic Qualifications:

• Contribute to continuous improvement of support processes by suggesting new tools, automations, or documentation updates.
• Respond to service desk tickets using ITSM tools like Jira, Freshservice, or Zendesk—tracking progress and communicating clearly with users.
• Perform regular system health checks, backups, and routine maintenance to keep devices and systems running smoothly.
• Train users on new tools or systems, either through quick demos, walkthroughs, or written guides.
• Stay up to date on internal policies, IT procedures, and best practices—especially regarding data protection and cybersecurity.

Preferred:

• Capable of diagnosing and resolving issues related to connectivity, permissions, or user access.
• Can assist in maintaining inventory, updating IT logs, and organizing documentation.
• Organized, responsive, and able to prioritize tickets based on urgency and impact.
• Knows how to identify recurring issues and report trends to help improve IT systems.
• Basic understanding of computer hardware, operating systems, and networking fundamentals.

Benefits:

• We track quality and impact — not just how many tickets you close per day.
• You’ll get credit for your consistency, clarity, and calm under pressure.
• Flexible hours — troubleshoot when you’re sharpest, whether that’s 8am or 8pm.
• Weekly wins include “weirdest bug of the week” and “fastest save from meltdown.”
• Access to premium tools: Remote Desktop, MDM software, ticketing systems (Jira, Freshdesk), and monitoring dashboards.

You’ll help maintain network infrastructure and assist in diagnosing connectivity issues. You’re the kind of person who Googles a weird error code and won’t stop until it’s solved. We value people who take initiative, follow through, and keep things organized behind the scenes. You’ll stay up to date on the latest tools and recommend upgrades when needed. You’ll communicate clearly, follow up reliably, and always close the loop. You know how to explain complex issues in a way that makes sense to non-technical teammates. If you’ve ever explained to someone how to connect to Wi-Fi over the phone without losing your mind — you’ll do great here. Technology should make people’s lives easier — and you’ll be the reason it does. If “tech therapist” is a title you’ve earned without even trying, this job’s made for you.