Jobs Colombia

Front Office Associate (Intern/Trainee)

Job Title	Front Office Associate (Intern/Trainee)
Employer	AuraFleet Rentals
Adress: Country	Colombia
Address: City	Santa Marta
Work type	Flexible
Expected Salary	6303039 COP
Posting Date	Tue Jun 10 2025
End Date	Mon Jun 23 2025

Description:

We’re looking for a Hotel Front Desk Clerk who knows that every check-in sets the tone for a guest’s entire stay. You’ll be the first smile they see and the last “have a great trip” they hear — and that matters. You’ll manage reservations, room assignments, and check-ins with a balance of efficiency and genuine hospitality. You’ll juggle bookings, keycards, wake-up calls, and last-minute requests with grace and speed. You’ll help guests celebrate honeymoons, survive business trips, or just catch a good night’s sleep. You’ll help guests feel less like they’re staying at a hotel and more like they’re being welcomed home. You’ll communicate clearly and kindly, both in person and over the phone, solving problems with grace. , you’ve got it covered. You’ll use our booking system to manage reservations, update guest profiles, and keep everything accurate. You’ll listen more than you speak, notice what others miss, and offer help before guests even ask. You’ll remain calm and composed even when dealing with long lines, noisy guests, or last-minute changes.

Basic Qualifications:

• Use booking platforms (e.g., Booking.com, Expedia, Airbnb) and POS systems with accuracy and attention to detail.
• Stay calm under pressure during peak hours, special events, or guest escalations—always aiming to solve problems with grace.
• Assist in generating and reviewing shift reports, night audits, and occupancy stats when needed.
• Maintain guest privacy and follow all data protection and confidentiality standards.
• Greet guests with a warm, professional attitude as they arrive—checking them in efficiently and confirming reservation details.

Preferred:

• Comfortable managing busy periods with professionalism and calm multitasking.
• Understands how to resolve guest concerns or escalate issues to management as needed.
• Able to check guests in and out efficiently while handling payments and documentation.
• Wants to grow into roles like Front Office Supervisor, Guest Services Manager, or Hotel Manager.
• Can collaborate with housekeeping, maintenance, and management for smooth operations.

Benefits:

• We trust you to be professional, kind, and dependable — and we’ll treat you the same way.
• You’ll help coordinate with housekeeping, maintenance, and sometimes food service — your desk is the hub.
• You’ll handle check-ins, check-outs, phone calls, emails, reservations, and the occasional “we need towels.”
• Flexible shifts — morning, evening, or overnight — to fit your lifestyle or preference.
• You’re not just giving out keys — you’re creating comfort, calm, and confidence.

You’ll handle payments, room assignments, and special requests with grace and attention to detail. Even during busy check-in rushes, you’ll keep your cool and make every guest feel seen, not rushed. ” You’ll deliver service that’s confident but never stiff, friendly but never forced. Clean lobby? You believe the front desk isn’t just about logistics — it’s about presence, empathy, and creating space for people to feel safe. We don’t expect you to have all the answers — just the attitude that finds them quickly and kindly. All part of the job — and you take pride in all of it. You’ll be a local expert, a tech user, a multitasking wizard, and a hospitality ambassador all in one. You’re not just welcoming guests — you’re creating moments they’ll remember long after they check out. Your professionalism, patience, and warm attitude help build loyalty with every stay. If you love helping people feel at home — even when they’re far from it — we’d love to welcome you to our team.