Jobs Cuba

Onboarding Success Coordinator (Trainee)

Job Title	Onboarding Success Coordinator (Trainee)
Employer	Timbertrail Homes
Adress: Country	Cuba
Address: City	Bayamo
Work type	Part-time
Expected Salary	31677 CUP
Posting Date	Tue Jun 10 2025
End Date	Tue Jun 17 2025

Description:

We’re looking for a Customer Success Associate who’s driven by one simple thing: making customers feel seen, supported, and genuinely valued. You’ll be the friendly voice (or message) that helps users navigate our product, offering guidance, empathy, and practical solutions when they need it most. You’ll handle onboarding for new clients, follow up with existing users to ensure their continued success, and step in when something goes off track — with empathy, urgency, and a solutions-first mindset. Your role will involve onboarding new users, responding to inquiries across multiple channels, and working behind the scenes to ensure everyone’s journey with us is smooth and frustration-free. You’ll work closely with product and operations teams to communicate customer insights and make our offerings stronger. You take pride in being detail-oriented, whether you're documenting a client call, writing a follow-up email, or walking someone through a multi-step setup. You know how to handle feedback — both giving and receiving — and see every conversation as an opportunity to improve.

Basic Qualifications:

• Participate in customer satisfaction surveys and help analyze feedback to improve the experience.
• Maintain detailed notes and activity logs in the CRM so your teammates are always in the loop.
• Celebrate customer wins and milestones—big or small—to foster positive engagement.
• Balance multiple accounts with different priorities—organization and time management are your best friends.
• Help users adopt new features by creating helpful walkthroughs, guides, or quick demo calls.

Preferred:

• Comfortable using CRM tools like HubSpot, Salesforce, or Intercom.
• Pays attention to feedback and identifies opportunities for process improvement.
• Comfortable analyzing customer behavior and usage data to offer relevant guidance.
• Enjoys solving problems and helping people succeed with digital products or services.
• Experience working in SaaS, tech, or B2B environments is a plus.

Benefits:

• Your ideas for improving support aren’t ignored — they go into action.
• You’ll build real relationships with customers who remember your name.
• You’ll never be thrown into calls blind — full context and team backup always provided.
• No cold calls — only warm conversations with people already using the product.
• Every day is different — you’ll solve puzzles, coach customers, and sometimes save the day.

If someone’s having a bad day, you don’t just fix the issue — you leave them smiling. You don’t need to have all the answers up front, but you know how to find them — and how to explain them without jargon. Empathy isn’t just a buzzword to you — it’s how you operate. You don’t need to know everything, but you do need to care. If you’ve ever sent a follow-up message just to make sure someone’s okay — you’re probably exactly who we’re looking for. Let’s create support that actually *feels* like support. Let’s create the kind of support experience people remember — in the best way possible.