Jobs Czech Republic

Client Support Agent (Tech) (Intern/Trainee)

Job Title	Client Support Agent (Tech) (Intern/Trainee)
Employer	Greenline Logistics
Adress: Country	Czech Republic
Address: City	Zampach
Work type	Internship
Expected Salary	33856 CZK
Posting Date	Tue Jun 10 2025
End Date	Fri Jul 04 2025

Description:

We’re hiring a Remote Tech Support Agent who’s calm under pressure, patient with people, and quick with solutions. You’ll be the go-to person for users who need help — whether they’re locked out, confused by a setting, or experiencing a more complex technical issue. Your job is to listen carefully, diagnose problems accurately, and walk users through solutions step by step, always with patience and professionalism. You’ll troubleshoot problems via chat, email, or video calls, guiding users through steps clearly and confidently without overwhelming them with jargon. You’ll document common issues, flag bugs for the dev team, and help improve our knowledge base so that users can help themselves next time. You’ll collaborate with engineers when bugs arise, provide feedback to improve processes, and help update internal support documentation so we’re always evolving.

Basic Qualifications:

• Log customer feedback (both good and bad) to help inform future improvements and decisions.
• Be curious, adaptable, and always ready to learn—tech changes fast, and so do the questions.
• Balance speed and quality—solve efficiently, but never rush or dismiss a customer’s concern.
• Troubleshoot common software, hardware, and connectivity issues across various platforms and devices.
• Take ownership of your ticket queue and make sure every customer gets a proper resolution, not just a quick reply.

Preferred:

• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Open to learning new software and systems quickly through training or self-guided exploration.
• Has a basic understanding of support SLAs and how to prioritize urgent tickets.
• Pays attention to details when gathering issue descriptions and diagnosing problems.
• Understands the importance of data security, customer privacy, and responsible access.

Benefits:

• You’ll become an expert in our product — and feel proud of it.
• Work from home — pajamas, coffee, and helping users solve real problems.
• Flexible shifts that fit your life — morning, night, or somewhere in between.
• Support leads who’ve done the job themselves — not just managing from a spreadsheet.
• Clear escalation paths so you’re not stuck Googling for hours.

Experience with support tools like Zendesk, Freshdesk, or Help Scout is helpful, but what matters most is your ability to communicate clearly and remain composed when things get messy. Familiarity with helpdesk tools like Zendesk, Intercom, or Freshdesk is a plus, but your real strength is your communication: kind, clear, and efficient. Experience with support tools like Zendesk, Help Scout, or Freshdesk is helpful, but not required — we’ll train the right person. Working remotely, you’re reliable, self-motivated, and organized with your time. Let’s make tech support better — one issue at a time. Let’s raise the bar for what customer support can be.