Jobs Czech Republic

Night Front Desk Clerk (Intern/Trainee)

Job Title	Night Front Desk Clerk (Intern/Trainee)
Employer	ThoughtSpot
Adress: Country	Czech Republic
Address: City	Chodov
Work type	Internship
Expected Salary	33755 CZK
Posting Date	Tue Jun 10 2025
End Date	Mon Jun 30 2025

Description:

We’re looking for a Hotel Front Desk Clerk who knows that every check-in sets the tone for a guest’s entire stay. You’ll be the first smile they see and the last “have a great trip” they hear — and that matters. You’ll manage reservations, room assignments, and check-ins with a balance of efficiency and genuine hospitality. You’ll manage check-ins, check-outs, bookings, and billing with grace and attention to detail. You’ll become an expert in our booking system, knowing how to juggle overbookings, upgrades, and special requests like a pro. You’ll help guests feel less like they’re staying at a hotel and more like they’re being welcomed home. m. , you’ve got it covered. You’ll be the quiet fixer of little hiccups — a room that’s too warm, a lightbulb out, a taxi that’s running late. You’ll communicate with housekeeping and maintenance to ensure rooms are ready and any issues are resolved quickly. You’ll use our property management system like a pro, but your real power is in making people feel cared for.

Basic Qualifications:

• Answer phone calls and respond to guest inquiries regarding reservations, amenities, local recommendations, or special requests.
• Follow dress code, grooming, and communication standards to reflect the hotel’s brand and values.
• Monitor room availability, overbooking risks, and walk-in traffic—adjusting accordingly to maximize occupancy.
• Ultimately, create a seamless, stress-free, and memorable guest experience—from first greeting to final goodbye.
• Process check-ins, check-outs, room assignments, and payments using hotel management software (e.g., Opera, Cloudbeds, or PMS systems).

Preferred:

• Familiar with basic safety, privacy, and emergency protocols in hospitality settings.
• Willing to help with luggage assistance, wake-up calls, or other guest services.
• Can handle late check-ins, early checkouts, and accommodate special requests when possible.
• Understands how to resolve guest concerns or escalate issues to management as needed.
• Open to feedback and able to follow standard operating procedures consistently.

Benefits:

• We celebrate fast check-ins, smooth problem solving, and that one guest who left a glowing review about you.
• Guests will remember your face, your name, and how you handled their request at 2am with a smile.
• You’ll welcome travelers from all over the world — and sometimes make someone’s trip unforgettable.
• Your shift will never be boring — you’ll juggle guests, vendors, and last-minute surprises with grace.
• Team culture includes shift rituals, helpful handbooks, shared wins, and occasional lobby laughs.

You’ll log guest feedback, respond to concerns, and go the extra mile to make things right when needed. You’ll monitor systems, process payments, and ensure accuracy in every reservation and invoice. You’ll know when to follow protocol and when to offer flexibility — always with good judgment and care. You’ll help build trust, comfort, and loyalty — not with flashy perks, but with reliable care. You’ll remember frequent guests by name and greet newcomers like they already belong. We don’t expect you to have all the answers — just the attitude that finds them quickly and kindly. If you believe great hospitality lives in the details, the tone, and the extra five seconds of care — this job is yours. You’ll be a local expert, a tech user, a multitasking wizard, and a hospitality ambassador all in one. You’re not just welcoming guests — you’re creating moments they’ll remember long after they check out. Your professionalism, patience, and warm attitude help build loyalty with every stay. If you love helping people feel at home — even when they’re far from it — we’d love to welcome you to our team.