Jobs Eritrea

Remote Support Moderator (Intern/Trainee)

Job Title	Remote Support Moderator (Intern/Trainee)
Employer	PureRoot Skincare
Adress: Country	Eritrea
Address: City	Edd
Work type	Full-time
Expected Salary	21882 ERN
Posting Date	Wed Jun 18 2025
End Date	Mon Jul 07 2025

Description:

We’re hiring an Online Community Support specialist who knows how to make digital spaces feel alive, welcoming, and well cared for. You’ll be the steady, positive presence that keeps our digital spaces running smoothly and feeling human. Your day-to-day will include welcoming new members, responding to questions, moderating discussions, and creating small moments of connection that build long-term loyalty. You’ll monitor activity across platforms like Discord, Slack, Facebook Groups, or our own forums — answering questions, resolving issues, and guiding discussions when they drift off course. You’ll work closely with marketing, support, and product teams to surface feedback, flag recurring issues, and share insights on what people are loving (or not). Whether it’s managing a live event, posting announcements, or responding to DMs, you’ll bring a personal, human tone to every interaction.

Basic Qualifications:

• Collect feedback and ideas from community members and surface them internally to the product or leadership team.
• Be the bridge between the brand and its people—always human, always helpful.
• Work with the content or marketing team to amplify product news, features, and announcements in a community-friendly voice.
• Support power users and advocates by giving them tools or early info to help them help others.
• Keep tabs on community sentiment—what people love, what annoys them, what they’re confused about.

Preferred:

• Interested in building inclusive, respectful, and diverse digital spaces.
• Knows how to escalate technical or sensitive issues to the right internal team.
• Pays attention to recurring questions and helps improve FAQs or knowledge bases.
• Open to learning about community health metrics, engagement strategies, and user lifecycle.
• Values authenticity, safety, and meaningful connections in every user interaction.

Benefits:

• Celebrate good threads, meaningful interactions, and even wholesome memes.
• We celebrate empathy, inside jokes, and the art of a great reply.
• You’ll be supported by a kind, thoughtful, and funny team.
• You’ll help build safety, fun, and belonging — not just answer questions.
• This is not “just social media” — it’s emotional labor that we respect.

You know how to de-escalate tense situations, give thoughtful replies, and maintain a calm, professional voice — even when things get noisy. Whether the platform is Discord, Facebook, Slack, Circle, or something custom, you’re comfortable navigating the tools and keeping things organized behind the scenes. You’re a clear communicator, a great listener, and comfortable working remotely with minimal oversight. If you’ve ever built a tight-knit group chat, kept a forum helpful and fun, or been the one to say, “Hey, just checking in — need help with that? ” — this job might feel like second nature. Let’s grow a community where people feel seen, safe, and inspired to stay.