Jobs Finland

Technical Support Specialist (Remote) (Intern/Trainee)

Job Title	Technical Support Specialist (Remote) (Intern/Trainee)
Employer	Mindarc Research
Adress: Country	Finland
Address: City	Jokimaa
Work type	Internship
Expected Salary	1136 EUR
Posting Date	Tue Jun 10 2025
End Date	Sun Jun 22 2025

Description:

We’re hiring a Remote Tech Support Agent who’s calm under pressure, patient with people, and quick with solutions. You’ll be the first line of defense when something isn’t working — whether it’s a login issue, a software bug, or a confused user who just needs a bit of guidance. Your job is to listen carefully, diagnose problems accurately, and walk users through solutions step by step, always with patience and professionalism. You’ll troubleshoot problems via chat, email, or video calls, guiding users through steps clearly and confidently without overwhelming them with jargon. You’ll document common issues, flag bugs for the dev team, and help improve our knowledge base so that users can help themselves next time. You’ll collaborate with engineers when bugs arise, provide feedback to improve processes, and help update internal support documentation so we’re always evolving.

Basic Qualifications:

• Support customers in different time zones with flexible hours and clear communication across shifts.
• Update knowledge base articles or help center content to reduce repeated support requests.
• Guide users step-by-step through solutions in clear, simple language—even if they’re not tech-savvy.
• Escalate complex or unresolved problems to senior support or engineering while keeping the customer updated.
• Follow internal troubleshooting guides but adapt when needed—every user is different, and so are their problems.

Preferred:

• Understands the importance of data security, customer privacy, and responsible access.
• Comfortable working independently and managing time effectively in a remote setting.
• Pays attention to details when gathering issue descriptions and diagnosing problems.
• Experience guiding users through installing or configuring software remotely.
• Has worked with SaaS tools or cloud-based platforms and understands common user pain points.

Benefits:

• Access to ongoing training — from soft skills to bug triage.
• We celebrate patience, clarity, and clever solutions — not just response time.
• You’ll get scripts *and* freedom to speak like a human.
• No pressure to upsell — this is real support, not disguised sales.
• You’re not just solving problems — you’re making the internet a better place, one user at a time.

Experience with support tools like Zendesk, Freshdesk, or Help Scout is helpful, but what matters most is your ability to communicate clearly and remain composed when things get messy. Familiarity with helpdesk tools like Zendesk, Intercom, or Freshdesk is a plus, but your real strength is your communication: kind, clear, and efficient. You meet every issue with empathy and every user with respect, no matter how small the problem might seem. If you enjoy solving puzzles, making people’s day easier, and being part of a team that values clarity and kindness, this role is for you. Let’s make tech support better — one issue at a time. Let’s make technical support feel personal, fast, and genuinely helpful.