Jobs Germany

Customer Success Champion (Intern/Trainee)

Job Title	Customer Success Champion (Intern/Trainee)
Employer	Good Energy
Adress: Country	Germany
Address: City	Volkenshagen
Work type	Remote
Expected Salary	1157 EUR
Posting Date	Tue Jun 10 2025
End Date	Mon Jun 30 2025

Description:

We’re looking for a Customer Success Associate who’s driven by one simple thing: making customers feel seen, supported, and genuinely valued. You’ll be the friendly voice (or message) that helps users navigate our product, offering guidance, empathy, and practical solutions when they need it most. You’ll handle onboarding for new clients, follow up with existing users to ensure their continued success, and step in when something goes off track — with empathy, urgency, and a solutions-first mindset. You don’t just answer tickets — you build relationships, solve real problems, and make sure no one ever feels like just a number. Whether it’s guiding a new user through onboarding or checking in with a longtime client to ensure things are still going great, you’re always looking for ways to make the experience smoother. You listen actively, explain clearly, and respond quickly — without ever sounding robotic. You know how to read between the lines and pick up on what’s *really* being asked, even if the customer doesn’t quite have the words.

Basic Qualifications:

• Treat every customer interaction as a chance to build trust and make their journey easier.
• Track recurring issues and share insights with the product team to reduce friction and improve UX.
• Help train new teammates by sharing onboarding materials or joining their first customer calls.
• Participate in customer satisfaction surveys and help analyze feedback to improve the experience.
• Assist with account transitions by preparing handoff notes and ensuring a smooth client experience.

Preferred:

• Understands how to build relationships and foster long-term customer satisfaction.
• Comfortable using CRM tools like HubSpot, Salesforce, or Intercom.
• Can handle complaints calmly and escalate when necessary without losing trust.
• Knows how to manage multiple customer accounts or conversations simultaneously.
• Understands success is about relationships, not just transactions.

Benefits:

• We use tools that make your life easier — not random platforms duct-taped together.
• You’ll become an expert in our product — and get paid to teach others how to win with it.
• Wellness-friendly environment — breaks are encouraged, not guilt-tripped.
• We track success with heart, not just dashboards (though we love a good dashboard).
• We listen to customers *and* to you — your experience improves the process.

You’ll keep track of feedback, document recurring issues, and work closely with product or engineering teams to make long-term improvements. You’re not afraid to ask questions, offer feedback, or suggest improvements based on what you’re hearing from users. You’re tech-savvy enough to learn our tools fast and human enough to make people smile through a chat window. You thrive in environments where you can be both helpful and human. If you’re the kind of person who remembers customer names and celebrates their little wins, we want to work with you. This is a role for someone who listens first, solves second, and always puts people at the heart of the product. Let’s create the kind of support experience people remember — in the best way possible.