Jobs Ghana

Customer Support Specialist (Entry-level Employee)

Job Title	Customer Support Specialist (Entry-level Employee)
Employer	Argon International
Adress: Country	Ghana
Address: City	Accra
Work type	Flexible
Expected Salary	15137 GHS
Posting Date	Tue Jun 10 2025
End Date	Tue Jul 01 2025

Description:

As a Customer Support Specialist, you’ll be the first point of contact for users who need a helping hand. You’ll respond to incoming questions and requests with empathy, patience, and a genuine desire to help. From simple how-to questions to more complex product issues, you’ll be there with clear, helpful answers. You’ll answer support tickets, resolve technical problems, and turn frustration into satisfaction. Whether it’s a billing issue or a product question, you’ll tackle it with professionalism and care. You’ll document conversations, flag recurring issues, and offer ideas to improve our workflows. You’ll be the voice of the brand, so clear and kind communication is a must. You’ll collaborate with other teams to escalate complex issues and ensure quick solutions. You’re not afraid to say “let me check” and follow up when you promise.

Basic Qualifications:

• Monitor support channels and ticket queues throughout the day to maintain fast and consistent response times.
• Work with support automation tools like chatbots or autoresponders while still ensuring a personal, human experience when needed.
• Adapt to changes in tools, policies, or processes with a growth mindset and a flexible approach.
• Troubleshoot product or service issues by walking customers through steps, offering solutions, or escalating to technical teams when needed.
• Track and manage customer requests using helpdesk tools like Zendesk, Freshdesk, Intercom, or HubSpot to ensure follow-through and resolution.

Preferred:

• Comfortable working with CRM platforms to log customer info, conversations, and issue history.
• Understands the importance of customer retention, satisfaction scores, and feedback loops.
• Values patience, accountability, and active listening in every customer interaction.
• Experience preparing customer-facing guides, FAQs, or help center content is a plus.
• Familiar with tools like Zendesk, Freshdesk, Intercom, or HubSpot Service Hub.

Benefits:

• Every “thank you” message, 5-star CSAT, or happy emoji goes to you — and we’ll celebrate it too.
• You’ll support users through live chat, email, or help desk — no cold calls, no scripts.
• Work remotely and help real people solve real problems — with empathy, speed, and clarity.
• You’ll be trained, supported, and appreciated — not thrown into an inbox and forgotten.
• You’ll work with a kind, thoughtful team that supports one another across shifts and time zones.

If a customer is upset, you know how to de-escalate and bring calm to the situation. You don’t just explain things — you make them easy to understand and even enjoyable to read. You’ll partner with other departments to resolve complex problems and ensure follow-through. We’re big on feedback, and you’ll be a key voice in helping us improve the customer experience. You’ll track common issues and suggest improvements to make support smoother for everyone. Tech-savviness helps — especially if you’ve used tools like Zendesk, Intercom, or similar platforms. You’re not afraid to say “I don’t know” — as long as you follow it up with “but I’ll find out. ” If you believe excellent support can be a company’s superpower, this is the role for you.