Jobs Hungary

Product Support Specialist (Remote) (Entry-level Employee)

Job Title	Product Support Specialist (Remote) (Entry-level Employee)
Employer	Brightquartz Minerals
Adress: Country	Hungary
Address: City	Adony
Work type	Flexible
Expected Salary	412371 HUF
Posting Date	Tue Jun 10 2025
End Date	Sun Jun 29 2025

Description:

We’re hiring a Remote Tech Support Agent who genuinely enjoys helping people get unstuck — whether it’s a small hiccup or a major blocker. You’ll be the first line of defense when something isn’t working — whether it’s a login issue, a software bug, or a confused user who just needs a bit of guidance. Your job is to listen carefully, diagnose problems accurately, and walk users through solutions step by step, always with patience and professionalism. You’ll manage support tickets through email, chat, or phone, ensuring each one is resolved or escalated quickly and thoroughly. You’ll document common issues, flag bugs for the dev team, and help improve our knowledge base so that users can help themselves next time. You’re organized, responsive, and know how to juggle multiple requests without dropping the ball.

Basic Qualifications:

• Guide users step-by-step through solutions in clear, simple language—even if they’re not tech-savvy.
• Work with product and QA teams by flagging bugs, edge cases, or confusing flows that frustrate users.
• Support customers in different time zones with flexible hours and clear communication across shifts.
• Log issues, solutions, and recurring bugs in a support ticketing system (like Zendesk or Freshdesk) for team visibility.
• Troubleshoot common software, hardware, and connectivity issues across various platforms and devices.

Preferred:

• Has worked with SaaS tools or cloud-based platforms and understands common user pain points.
• Experience guiding users through installing or configuring software remotely.
• Pays attention to details when gathering issue descriptions and diagnosing problems.
• Experience providing remote support via chat, email, or phone.
• Familiar with screen-sharing tools and remote desktop protocols.

Benefits:

• Flexible shifts that fit your life — morning, night, or somewhere in between.
• Access to internal wikis, tools, and real humans — you’re never alone on a tricky issue.
• You’ll get scripts *and* freedom to speak like a human.
• Team chats are full of gifs, pet photos, and “win of the day” moments.
• Ticket quotas are reasonable — quality always comes before speed.

Experience with support tools like Zendesk, Freshdesk, or Help Scout is helpful, but what matters most is your ability to communicate clearly and remain composed when things get messy. Familiarity with helpdesk tools like Zendesk, Intercom, or Freshdesk is a plus, but your real strength is your communication: kind, clear, and efficient. You meet every issue with empathy and every user with respect, no matter how small the problem might seem. What matters most is your reliability, problem-solving mindset, and ability to work independently in a remote setting without dropping the ball. If you’ve ever been told, “You explain things better than Google,” this is your role. Let’s raise the bar for what customer support can be.