Jobs Hungary

IT Service Desk Technician (Entry-level Employee)

Job Title	IT Service Desk Technician (Entry-level Employee)
Employer	SyncPath Analytics
Adress: Country	Hungary
Address: City	Vardomb
Work type	Remote
Expected Salary	403834 HUF
Posting Date	Tue Jun 10 2025
End Date	Wed Jun 18 2025

Description:

We’re looking for an IT Support Technician who combines technical know-how with a genuine desire to help people. You’ll be the first line of defense when issues arise — from forgotten passwords to hardware failures. You’ll install, configure, and maintain workstations, peripherals, and software with precision. From fixing printer errors to diagnosing network outages, you’ll be the go-to problem solver. Whether it’s hardware hiccups or software quirks, you know how to keep cool and find solutions. People will look to you for answers — and you’ll deliver them in plain language, not tech jargon. Your attention to detail will shine in documentation, system logs, and inventory tracking. You’ll maintain IT inventory, monitor system health, and help enforce security protocols. You’ll have their gear ready, configured, and tested — no surprises.

Basic Qualifications:

• Train users on new tools or systems, either through quick demos, walkthroughs, or written guides.
• Document common technical issues and solutions in internal knowledge bases to streamline future troubleshooting.
• Perform regular system health checks, backups, and routine maintenance to keep devices and systems running smoothly.
• Apply patches, updates, and antivirus protections to ensure systems remain secure and compliant with IT policies.
• Support VPNs, Wi-Fi, and local networks—troubleshooting connectivity issues and escalating complex problems when needed.

Preferred:

• Basic understanding of computer hardware, operating systems, and networking fundamentals.
• Open to working in environments that support hybrid or remote users across time zones.
• Understands how to reset passwords, manage user accounts, and configure email clients.
• Pays close attention to detail when documenting steps taken or solutions provided.
• Comfortable explaining technical solutions to non-technical users with patience and clarity.

Benefits:

• You’ll help manage device setups, email access, VPN issues, system errors, and the infamous “why is the printer offline?”
• Your ideas to improve support tools, security policies, or onboarding kits are welcome and heard.
• We provide documentation, tools, and escalation paths — but your problem-solving brain is the MVP.
• We respect your quiet time — no fire drills unless it’s really 🔥.
• You’ll support actual people, not just tickets — empathy, clarity, and follow-through are your strengths.

You’re comfortable working with both technical and non-technical users, adjusting your language as needed. You’ll also help write internal guides so users can self-serve simple fixes. We value people who take initiative, follow through, and keep things organized behind the scenes. You’re just as comfortable helping a C-level exec as you are supporting a new intern. You value clarity, follow-up, and documentation as much as the fix itself. You take pride in delivering not just answers, but excellent service. Your mindset is “how can I help? You’re resourceful, adaptable, and not afraid to admit when you need help — then go find the answer. If you love making tech work better for real people, this is the role where you’ll thrive.