Jobs Indonesia

Brand Community Manager (Entry-level Employee)

Job Title	Brand Community Manager (Entry-level Employee)
Employer	Coda
Adress: Country	Indonesia
Address: City	Bojonegoro
Work type	Remote
Expected Salary	28315863 IDR
Posting Date	Tue Jun 10 2025
End Date	Fri Jun 20 2025

Description:

We’re hiring a proactive and creative Community Manager to lead the growth and engagement of our online community. You’ll be responsible for engaging with our community across social media platforms, responding to comments, and fostering meaningful conversations. You’ll create engaging content for social media platforms, forums, and other community channels, encouraging interaction and participation. You’ll monitor online discussions, responding to comments and messages, and resolving any issues that arise in a timely manner. You’ll assist in managing user-generated content, ensuring it aligns with the brand’s values and messaging while promoting positive interactions. You’ll help resolve any issues or conflicts within the community, ensuring a positive and respectful atmosphere. You’ll track engagement metrics, analyze data, and provide feedback to improve community strategies and user satisfaction. You’ll monitor community conversations, ensuring that the brand’s voice remains consistent and on-message across all platforms.

Basic Qualifications:

• Collaborate with social or content teams to amplify community voices and achievements.
• Balance being a leader, listener, and learner—great community management is part strategy, part service.
• Track community health using engagement metrics, sentiment analysis, and feedback reports—what’s working, what’s not, and why.
• Support cross-functional campaigns by integrating community efforts with product launches, webinars, or seasonal events.
• Write and maintain community guidelines, pinned posts, and FAQ docs that set expectations and answer common questions clearly.

Preferred:

• Excited to scale communities while keeping them human, intentional, and vibrant.
• Comfortable engaging with members daily and encouraging participation without being pushy.
• Comfortable addressing both praise and criticism in a professional, empathetic tone.
• Familiar with automation tools, bots, or integrations that support community management.
• Wants to grow into roles like Head of Community, Engagement Strategist, or Community Experience Lead.

Benefits:

• If you love internet culture, organizing chaos into belonging, and turning “lurkers” into superfans — this role was made for you.
• We believe community is a long game — and you’re the player-coach.
• We don’t track success by “how many messages” — we look for meaning, connection, and trust.
• You’ll be part moderator, part event planner, part hype machine — and we celebrate every hat you wear.
• We provide clear tone guides, tools, and systems — but your empathy, wit, and presence make it work.

You’ll work with the customer support team to ensure that the community’s needs and concerns are addressed effectively. You’ll identify opportunities to collaborate with influencers, partners, and industry experts to expand community reach. You’ll analyze data to track community growth and engagement, providing reports to leadership and offering recommendations for improvements. You’ll help with brand advocacy, encouraging satisfied community members to share their experiences and promote the brand. You’ll collaborate with other departments, such as content and customer support, to address community needs and enhance brand experience. You’ll create reports on community engagement and growth, presenting findings and recommendations to leadership. This remote role offers flexibility, allowing you to contribute to community growth and success from anywhere. If you're passionate about online communities, engagement strategies, and creating meaningful connections, we want you to join our team.