Jobs Indonesia

Technical Support Specialist (Trainee)

Job Title	Technical Support Specialist (Trainee)
Employer	Wynter
Adress: Country	Indonesia
Address: City	Lhokseumawe
Work type	Flexible
Expected Salary	28258210 IDR
Posting Date	Tue Jun 10 2025
End Date	Sun Jun 29 2025

Description:

We’re looking for a Customer Support Specialist who treats every message like an opportunity to make someone’s day. You’ll be helping users navigate our product, solve issues, and feel confident using what we’ve built. Your goal isn’t just to fix issues — it’s to leave people feeling genuinely cared for. You’ll answer support tickets, resolve technical problems, and turn frustration into satisfaction. You’ll troubleshoot issues, guide users step by step, and follow up to make sure everything’s resolved. Your communication style is clear, kind, and human — no robotic scripts here. You’ll maintain detailed notes and stay organized so no ticket slips through the cracks. You’ll collaborate with other teams to escalate complex issues and ensure quick solutions. You’ll become an expert in our tools, features, and workflows so you can support customers confidently.

Basic Qualifications:

• Stay organized while managing multiple conversations, keeping notes and tags updated for seamless follow-ups.
• Respond promptly to customer inquiries via email, chat, or phone—delivering clear, helpful, and friendly support every time.
• Stay informed about product updates, known issues, and company announcements to provide accurate and up-to-date support.
• Troubleshoot product or service issues by walking customers through steps, offering solutions, or escalating to technical teams when needed.
• Provide onboarding assistance, usage tips, or knowledge base links to help customers get the most value from the product or service.

Preferred:

• Values patience, accountability, and active listening in every customer interaction.
• Wants to grow into roles like Customer Success Manager, QA Specialist, or Support Lead.
• Can manage difficult conversations with professionalism and a solutions-first mindset.
• Excited to be the voice of the brand and ensure users feel supported and heard.
• Background or interest in customer service, tech support, SaaS, or digital tools.

Benefits:

• You’ll be trained, supported, and appreciated — not thrown into an inbox and forgotten.
• Flexible hours — respond when you’re most focused, not just during office hours.
• We respect your time — breaks are encouraged, mental health is supported, and overtime isn’t normal.
• You’re not “just support” — you’re often the *only* human someone interacts with from the company.
• We celebrate thoughtful responses, fast resolutions, and turning tough moments into positive ones.

You know how to stay positive and solution-focused, even when the inbox is full. You’ll juggle multiple conversations, prioritize tasks, and stay organized under pressure. You love learning new tools and can adapt quickly to product changes and updates. If you spot a trend, bug, or repeated issue, you’ll flag it and help us prevent it in the future. You’re proactive, curious, and motivated to learn more every day. Tech-savviness helps — especially if you’ve used tools like Zendesk, Intercom, or similar platforms. You’re not afraid to say “I don’t know” — as long as you follow it up with “but I’ll find out. If helping people lights you up and you take pride in every solved ticket — you’re who we’ve been waiting for.