Jobs Italy

Front Office Manager (Trainee)

Job Title	Front Office Manager (Trainee)
Employer	Freshwave Kitchen
Adress: Country	Italy
Address: City	Albissola Marina
Work type	Full-time
Expected Salary	1216 EUR
Posting Date	Tue Jun 10 2025
End Date	Tue Jun 24 2025

Description:

We’re searching for a Reception Manager who treats hospitality as both an art and a responsibility. You’ll be the first face people see and the calm voice they hear when they walk through the door or pick up the phone. Your presence sets the tone for the entire office — calm, organized, and in control. You’ll lead a team of receptionists, setting the tone with warmth, precision, and professionalism every single day. With you at the helm, the reception area becomes more than a waiting space — it becomes a statement of who we are. You’ll coordinate visitor schedules, manage bookings, and ensure meeting spaces are prepped and presentable. When a client is late, a CEO drops in unannounced, or the fire alarm decides to go off — you keep things cool, composed, and moving. You’ll monitor appearance standards, response times, and overall customer service quality. You’ll interface with leadership and admin teams, balancing people skills with operational rigor.

Basic Qualifications:

• Monitor phone etiquette, dress code, and professionalism among front desk team members to uphold brand standards.
• Train staff on customer service skills, emergency procedures, communication standards, and software tools used at the front desk.
• Track and report on front desk metrics such as wait times, visitor volume, or issue resolution times to identify areas for improvement.
• Implement and maintain check-in procedures, visitor logs, and access control systems in accordance with company policy and security standards.
• Liaise with building management, vendors, or facility teams to report maintenance issues or coordinate front desk improvements.

Preferred:

• Familiar with phone systems, appointment scheduling software, and visitor management tools.
• Understands the importance of first impressions and maintaining a polished, friendly atmosphere.
• Thrives in a people-facing, fast-paced environment where professionalism matters.
• Capable of creating standard operating procedures (SOPs) for consistent front desk service.
• Background or interest in hospitality, office management, HR support, or customer service.

Benefits:

• Work in a role where your smile, organization, and calm energy set the tone for the entire day.
• You’ll coordinate with HR, office management, and leadership — your presence touches every department.
• Your job is people-focused, detail-driven, and genuinely appreciated every day.
• You’re not “just the receptionist” — you’re the host, the coordinator, and the calm in the room.
• You’ll manage the flow of people, packages, calls, and requests like a pro — no chaos, just clarity.

You’re the type who notices when the flower arrangement is off or the coffee machine is empty — and acts before anyone else. You’ll collaborate with security, maintenance, and admin teams to keep everything smooth behind the scenes. You’ll monitor appearance, timing, tone, and flow — because details matter in environments where impressions count. You’ll ensure everything from sign-in software to floral arrangements is exactly as it should be — and update it when it’s not. Your communication style is clear, friendly, and always professional — whether in person, by phone, or over email. You’re equally at ease chatting with a delivery driver or preparing the lobby for a VIP investor visit. You treat every guest like they’re the most important person in the room — because, in that moment, they are. If you’re the type who leads with empathy, notices what others miss, and takes pride in creating a 5-star welcome every time — we’d love to meet you. If you believe that hospitality is a leadership skill and not just a job, we want you leading our front line.