Jobs Ivory Coast

Customer Journey Partner (Entry-level Employee)

Job Title	Customer Journey Partner (Entry-level Employee)
Employer	PixelForge Studio
Adress: Country	Ivory Coast
Address: City	Korhogo
Work type	Part-time
Expected Salary	995805 XOF
Posting Date	Tue Jun 10 2025
End Date	Sun Jul 06 2025

Description:

We’re looking for a Customer Success Associate who genuinely cares about people — not just solving problems, but making customers feel heard, supported, and valued every step of the way. Your day-to-day will revolve around making sure our customers feel confident, supported, and genuinely happy using our product or service. You’ll handle onboarding for new clients, follow up with existing users to ensure their continued success, and step in when something goes off track — with empathy, urgency, and a solutions-first mindset. You’re the kind of person who finds satisfaction in getting to the root of a problem and fixing it the *right* way, not just the fast way. You know how to stay calm under pressure and can turn even a frustrated message into a chance to impress. You listen actively, explain clearly, and respond quickly — without ever sounding robotic. You’re organized, responsive, and always thinking about how to make the experience better for the next person.

Basic Qualifications:

• Track recurring issues and share insights with the product team to reduce friction and improve UX.
• Organize and host check-ins, product walkthroughs, or Q&A sessions based on client needs and stage.
• Act as the go-to point of contact for customers, helping them get value from our product and resolving day-to-day questions.
• Balance multiple accounts with different priorities—organization and time management are your best friends.
• Help define internal processes that make customer care more consistent, scalable, and delightful.

Preferred:

• Pays attention to feedback and identifies opportunities for process improvement.
• Experience working with customers through email, chat, or phone support.
• Comfortable analyzing customer behavior and usage data to offer relevant guidance.
• Understands how to build relationships and foster long-term customer satisfaction.
• Familiar with retention strategies and helping reduce churn through education and support.

Benefits:

• Team rituals like shoutout Fridays and emoji wars — we keep it fun even on busy days.
• You’ll build real relationships with customers who remember your name.
• Wellness-friendly environment — breaks are encouraged, not guilt-tripped.
• Flexible schedule options, because customer needs don’t always follow 9 to 5.
• We listen to customers *and* to you — your experience improves the process.

You’ll keep track of feedback, document recurring issues, and work closely with product or engineering teams to make long-term improvements. You’re not afraid to ask questions, offer feedback, or suggest improvements based on what you’re hearing from users. You’re tech-savvy enough to learn our tools fast and human enough to make people smile through a chat window. You're proactive, responsive, and quietly obsessed with customer happiness. We’re building a team that puts people first, and we’d love for you to be a part of it. Let’s create support that actually *feels* like support. Let’s create the kind of support experience people remember — in the best way possible.