Jobs Ivory Coast

Tech Support Agent (Entry-level Employee)

Job Title	Tech Support Agent (Entry-level Employee)
Employer	Brightfold Stationery
Adress: Country	Ivory Coast
Address: City	Divo
Work type	Flexible
Expected Salary	1000914 XOF
Posting Date	Wed Jun 18 2025
End Date	Sun Jun 29 2025

Description:

We’re hiring an IT Support Technician who’s passionate about solving technical problems and helping people work smarter. You’ll handle hardware setups, software installs, user accounts, and troubleshoot issues across multiple platforms. Your mission is to make technology feel simple and stress-free for everyone. You’ll troubleshoot hardware, software, connectivity, and user account issues across the organization. Every support ticket is a chance for you to showcase your problem-solving skills and patience. You’ll respond to support tickets, manage inventory, and ensure all equipment is running smoothly. Your attention to detail will shine in documentation, system logs, and inventory tracking. You’ll maintain IT inventory, monitor system health, and help enforce security protocols. You’ll have their gear ready, configured, and tested — no surprises.

Basic Qualifications:

• Help manage cloud services and SaaS tools, ensuring they are properly configured and integrated with user accounts.
• Contribute to continuous improvement of support processes by suggesting new tools, automations, or documentation updates.
• Support audio/video equipment and conferencing tools like Zoom, Teams, or Google Meet—especially for meetings or webinars.
• Perform regular system health checks, backups, and routine maintenance to keep devices and systems running smoothly.
• Manage multiple support requests at once, balancing speed and accuracy under pressure.

Preferred:

• Can assist in maintaining inventory, updating IT logs, and organizing documentation.
• Wants to grow into roles like Systems Administrator, Network Technician, or IT Analyst.
• Organized, responsive, and able to prioritize tickets based on urgency and impact.
• Can follow escalation procedures when problems exceed first-level support.
• Experience providing technical support for desktops, laptops, printers, or mobile devices.

Benefits:

• You’ll work with a patient, respectful team that *knows* IT is more than “turn it off and on again.”
• You’ll get credit for your consistency, clarity, and calm under pressure.
• Flexible hours — troubleshoot when you’re sharpest, whether that’s 8am or 8pm.
• If you love making things work, helping people feel less frustrated, and knowing how everything connects — this is your spot.
• And yes, you’ll finally be the person who knows why the Wi-Fi is acting up (and how to fix it).

You’ll collaborate with the security and systems teams to keep everything running smoothly and safely. You’ll also help write internal guides so users can self-serve simple fixes. You’ll work with vendors, help manage inventory, and make sure we never run out of cables again. If a team member needs a fix, you won’t rest until the issue is resolved — or escalated with clear notes. No tech snobbery here — you’re patient with users of all skill levels. You take pride in delivering not just answers, but excellent service. You enjoy sharing knowledge and teaching others how to solve basic issues on their own. You’re resourceful, adaptable, and not afraid to admit when you need help — then go find the answer. If “tech therapist” is a title you’ve earned without even trying, this job’s made for you.