Jobs Jordan

Technical Help Desk Associate (Trainee)

Job Title	Technical Help Desk Associate (Trainee)
Employer	Timbertrail Homes
Adress: Country	Jordan
Address: City	Sahab
Work type	Internship
Expected Salary	839 JOD
Posting Date	Tue Jun 10 2025
End Date	Sat Jul 05 2025

Description:

We’re hiring a Remote Tech Support Agent who’s calm under pressure, patient with people, and quick with solutions. You’ll be the first point of contact for users experiencing technical issues, from minor glitches to more involved troubleshooting. Your role is all about making tech feel less intimidating and more accessible. You won’t just follow scripts — you’ll think critically, ask the right questions, and adapt your responses based on the user's level of comfort and experience. You’ll log issues thoroughly, contribute to our help documentation, and escalate bugs or edge cases to engineering when necessary. You love structure, follow-through, and solving problems that make someone’s day better.

Basic Qualifications:

• Help test new features or updates before launch to spot issues and better prepare for support questions.
• Work with product and QA teams by flagging bugs, edge cases, or confusing flows that frustrate users.
• Balance speed and quality—solve efficiently, but never rush or dismiss a customer’s concern.
• Be curious, adaptable, and always ready to learn—tech changes fast, and so do the questions.
• Support customers in different time zones with flexible hours and clear communication across shifts.

Preferred:

• Has a basic understanding of support SLAs and how to prioritize urgent tickets.
• Experience providing remote support via chat, email, or phone.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Has worked with SaaS tools or cloud-based platforms and understands common user pain points.
• Takes pride in solving problems and getting to the root cause of technical issues.

Benefits:

• Work from home — pajamas, coffee, and helping users solve real problems.
• Mental health breaks and wellness days are part of the culture.
• You’ll get scripts *and* freedom to speak like a human.
• Flexible shifts that fit your life — morning, night, or somewhere in between.
• You’re not just solving problems — you’re making the internet a better place, one user at a time.

You might not have all the answers immediately, but you know how to find them fast — and explain them in a way anyone can understand. You’re comfortable working solo in a remote setup, but still love being part of a collaborative, helpful team. Experience with support tools like Zendesk, Help Scout, or Freshdesk is helpful, but not required — we’ll train the right person. Working remotely, you’re reliable, self-motivated, and organized with your time. Let’s help people feel confident with tech, not frustrated by it. Let’s make technical support feel personal, fast, and genuinely helpful.