Jobs Kyrgyzstan

Client Care Specialist (Trainee)

Job Title	Client Care Specialist (Trainee)
Employer	Segment
Adress: Country	Kyrgyzstan
Address: City	Talas
Work type	Flexible
Expected Salary	147095 KGS
Posting Date	Tue Jun 10 2025
End Date	Wed Jul 02 2025

Description:

We’re looking for a Customer Success Associate who’s driven by one simple thing: making customers feel seen, supported, and genuinely valued. Your day-to-day will revolve around making sure our customers feel confident, supported, and genuinely happy using our product or service. You’ll be that steady, reliable presence customers turn to when they’re stuck, confused, or just need a little reassurance that they’re on the right track. You’re the kind of person who finds satisfaction in getting to the root of a problem and fixing it the *right* way, not just the fast way. You’ll work closely with product and operations teams to communicate customer insights and make our offerings stronger. Whether you’re walking someone through a tricky feature, flagging bugs to the product team, or just sending a helpful how-to guide, you’ll be making a real impact every day. You know how to handle feedback — both giving and receiving — and see every conversation as an opportunity to improve.

Basic Qualifications:

• Maintain detailed notes and activity logs in the CRM so your teammates are always in the loop.
• Maintain a helpful, human tone that makes people feel genuinely supported, not just managed.
• Contribute to the knowledge base by documenting common questions, edge cases, and troubleshooting steps.
• Track recurring issues and share insights with the product team to reduce friction and improve UX.
• Help define internal processes that make customer care more consistent, scalable, and delightful.

Preferred:

• Understands how to build relationships and foster long-term customer satisfaction.
• Team player who collaborates well with sales, support, and product teams.
• Able to explain product features in simple, helpful language to different types of users.
• Familiar with retention strategies and helping reduce churn through education and support.
• Understands onboarding flows and can guide users through activation steps.

Benefits:

• Every day is different — you’ll solve puzzles, coach customers, and sometimes save the day.
• You’ll build real relationships with customers who remember your name.
• You’ll never be thrown into calls blind — full context and team backup always provided.
• You’ll help shape onboarding, success journeys, and retention strategy.
• Get to know departments across the company — CS is the glue holding it all together.

You’ll keep track of feedback, document recurring issues, and work closely with product or engineering teams to make long-term improvements. Organization is second nature to you, and you know how to manage multiple conversations without losing track. You’re approachable, quick-thinking, and honest when you don’t know something (but resourceful enough to find out fast). You love turning small interactions into memorable moments that build loyalty and trust. We’re building a team that puts people first, and we’d love for you to be a part of it. Together, we’ll build the kind of customer experience that earns loyalty and makes people say, “Wow, that was actually kind of amazing. Let’s create the kind of support experience people remember — in the best way possible.